Data-Driven Customer Retention Specialist

Wolters Kluwer; Madison (WI); Sur place; USD 57 000 - 98 000; Plein temps

Avantages offerts par ce poste

Medical plans

Dental plans

Vision plans

401(k)

Tuition assistance

Vacation and sick time

Paid parental leave

Résumé du poste

Wolters Kluwer is seeking a Sales Business Retention Representative to deepen understanding of customer needs, retain, and re-engage clients. You will negotiate service terms and contribute to retention programs, supported by data insights and collaboration with marketing.

The role emphasizes improving customer satisfaction, developing retention strategies, and supporting sales through detailed analytics. Onsite recruitment with competitive benefits.

Qualifications

• Improved communication with customers and colleagues.
• Strong customer service ability to resolve issues.
• Proficient in analyzing customer data and metrics.
• Ability to resolve conflicts with tact and diplomacy.
• Capable of developing and implementing retention strategies.
• Collaborates effectively with cross-functional teams.
• Strong analytical mindset for trend identification.
• Moderate experience with CRM tools.

Responsabilités

• Engage with existing customers to understand needs and concerns.
• Provide moderate product and service support to solve issues.
• Develop retention strategies based on customer feedback.
• Re-engage lapsed customers using targeted communication.
• Conduct regular follow-ups to ensure satisfaction.
• Contribute to retention program development.
• Generate reports on customer interactions and retention metrics.
• Support sales through data analysis and trend identification.
• Coordinate with marketing on retention campaigns.
• Assist in creating personalized retention plans.

Connaissances

Communication

Customer service

Data analysis

Conflict resolution

Strategic thinking

Team coordination

Analytical mindset

CRM proficiency

Description du poste

Wolters Kluwer is seeking a Sales Business Retention Representative to deepen understanding of customer needs, retain, and re-engage clients. You will negotiate service terms and contribute to retention programs, supported by data insights and collaboration with marketing.

The role emphasizes improving customer satisfaction, developing retention strategies, and supporting sales through detailed analytics. Onsite recruitment with competitive benefits.