Growth-Oriented Health Tech Customer Success Lead

Aware Health Labs Inc; Salt Lake City (UT); Hybride; USD 90 000 - 110 000; Plein temps

Résumé du poste

Aware Health is a virtual-first MSK care and lifestyle medicine company enabling self-funded employers to reduce costs and improve outcomes. The Customer Success Manager will own a portfolio end-to-end, driving implementation, engagement, ROI, retention, and expansion, while serving as the primary relationship holder for employers, brokers, and members.

This hybrid San Francisco-based role requires in-office days Monday, Tuesday, and Thursday, with remote work not available.

Qualifications

• 4+ years in a Customer Success or Account Management role
• Background in health tech, employee benefits, self-funded health plans, MSK/physical therapy, digital health, TPA, or benefits consulting
• Familiarity with self-funded employer health plans, broker relationships, plan design and cost containment
• Demonstrated ability to read and communicate using claims data, utilization metrics, or healthcare cost analysis
• Proven track record of retention and growth across a book of business
• Excellent verbal and written communication skills

Responsabilités

• Own an account portfolio end-to-end, driving implementation, engagement, ROI, retention and expansion
• Build deep, trusted relationships with employers and brokers; be the go-to on all things Aware Health
• Lead renewals independently and partner with analytics to translate claims data into narratives
• Design and execute integrated marketing campaigns to drive member activation and engagement
• Act as project manager for new account launches across data, billing, marketing and onboarding
• Capture and surface member and employer feedback to inform product and clinical roadmaps

Connaissances

Customer Success

Account Management

Retention Strategy

Communication

Data interpretation

HR coordination

Description du poste

Aware Health is a virtual-first MSK care and lifestyle medicine company enabling self-funded employers to reduce costs and improve outcomes. The Customer Success Manager will own a portfolio end-to-end, driving implementation, engagement, ROI, retention, and expansion, while serving as the primary relationship holder for employers, brokers, and members.

This hybrid San Francisco-based role requires in-office days Monday, Tuesday, and Thursday, with remote work not available.