Growth-Oriented Health Tech Customer Success Lead

Valid8 Financial, Inc.; Salt Lake City (UT); On-site; USD 90,000 - 110,000; Full time

Job summary

Aware Health is a virtual-first MSK care and lifestyle medicine company enabling self-funded employers to reduce costs and improve outcomes. The Customer Success Manager will own a portfolio end-to-end, driving implementation, engagement, ROI, retention, and expansion, while serving as the primary relationship holder for employers, brokers, and members.

This hybrid San Francisco-based role requires in-office days Monday, Tuesday, and Thursday, with remote work not available.

Qualifications

• 4+ years in a Customer Success or Account Management role
• Background in health tech, employee benefits, self-funded health plans, MSK/physical therapy, digital health, TPA, or benefits consulting
• Familiarity with self-funded employer health plans, broker relationships, plan design and cost containment
• Demonstrated ability to read and communicate using claims data, utilization metrics, or healthcare cost analysis
• Proven track record of retention and growth across a book of business
• Excellent verbal and written communication skills

Responsibilities

• Own an account portfolio end-to-end, driving implementation, engagement, ROI, retention and expansion
• Build deep, trusted relationships with employers and brokers; be the go-to on all things Aware Health
• Lead renewals independently and partner with analytics to translate claims data into narratives
• Design and execute integrated marketing campaigns to drive member activation and engagement
• Act as project manager for new account launches across data, billing, marketing and onboarding
• Capture and surface member and employer feedback to inform product and clinical roadmaps

Skills

Customer Success

Account Management

Retention Strategy

Communication

Data interpretation

HR coordination

Job description

Aware Health is a virtual-first MSK care and lifestyle medicine company enabling self-funded employers to reduce costs and improve outcomes. The Customer Success Manager will own a portfolio end-to-end, driving implementation, engagement, ROI, retention, and expansion, while serving as the primary relationship holder for employers, brokers, and members.

This hybrid San Francisco-based role requires in-office days Monday, Tuesday, and Thursday, with remote work not available.