Growth‑Oriented Electrical Service Manager

Choice Electric Corp; Denver (CO); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid time off

Professional development opportunities

Incentive program

Job summary

Choice Electric is seeking an experienced Service Manager to lead and grow our electrical service operations in Denver, Colorado.

This role oversees the service department’s performance, including customer experience, scheduling, technician leadership, estimating support, and profitability, while building long-term customer relationships. You will coach electricians, manage multiple work orders, and drive efficient processes to ensure timely, quality service and steady growth.

Qualifications

• Strong commercial electrical service and/or electrical construction experience.
• Experience leading electricians, technicians, or a service operation.
• Understanding of estimating, labor productivity, job costing, and gross margin.
• Ability to coach people and hold team members accountable.

Responsibilities

• Lead, coach, and hold accountable Service Electricians, Leads, and service support team members.
• Oversee daily scheduling, dispatching, and prioritization of service calls and small projects.
• Manage technician capacity and workload to maximize productive and billable hours.
• Ensure customers receive timely communication, professional service, and appropriate follow-up.
• Review incoming service requests and determine appropriate scope, technician assignment, and next steps.
• Support estimating, pricing, and proposals for service work and small projects.
• Monitor service department revenue, gross margin, labor performance, and overall profitability.
• Ensure completed work is documented, priced, closed out, and ready for billing promptly.
• Monitor open work orders, outstanding proposals, change work, and unbilled service work.
• Identify opportunities for additional work and build long-term relationships with existing customers.
• Develop technicians through coaching, training, performance feedback, and career development.
• Establish and maintain consistent service processes, standards, and expectations.
• Coordinate material, equipment, subcontractor, and other resources needed to complete service work efficiently.
• Address customer concerns and resolve service issues quickly and professionally.
• Work with Choice leadership to establish service department goals, capacity plans, and growth strategies.

Skills

Service leadership

Scheduling management

Customer relations

Estimating support

Electrical troubleshooting

Team coaching

Budgeting & margins

Education

Journeyman License

Job description

Choice Electric is seeking an experienced Service Manager to lead and grow our electrical service operations in Denver, Colorado.

This role oversees the service department’s performance, including customer experience, scheduling, technician leadership, estimating support, and profitability, while building long-term customer relationships. You will coach electricians, manage multiple work orders, and drive efficient processes to ensure timely, quality service and steady growth.