Electrical Service Manager

Choice Electric Corp; Denver (CO); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid time off

Professional development opportunities

Incentive program

Job summary

Choice Electric is seeking an experienced Service Manager to lead and grow our electrical service operations in Denver, Colorado.

This role oversees the service department’s performance, including customer experience, scheduling, technician leadership, estimating support, and profitability, while building long-term customer relationships. You will coach electricians, manage multiple work orders, and drive efficient processes to ensure timely, quality service and steady growth.

Qualifications

• Strong commercial electrical service and/or electrical construction experience.
• Experience leading electricians, technicians, or a service operation.
• Understanding of estimating, labor productivity, job costing, and gross margin.
• Ability to coach people and hold team members accountable.

Responsibilities

• Lead, coach, and hold accountable Service Electricians, Leads, and service support team members.
• Oversee daily scheduling, dispatching, and prioritization of service calls and small projects.
• Manage technician capacity and workload to maximize productive and billable hours.
• Ensure customers receive timely communication, professional service, and appropriate follow-up.
• Review incoming service requests and determine appropriate scope, technician assignment, and next steps.
• Support estimating, pricing, and proposals for service work and small projects.
• Monitor service department revenue, gross margin, labor performance, and overall profitability.
• Ensure completed work is documented, priced, closed out, and ready for billing promptly.
• Monitor open work orders, outstanding proposals, change work, and unbilled service work.
• Identify opportunities for additional work and build long-term relationships with existing customers.
• Develop technicians through coaching, training, performance feedback, and career development.
• Establish and maintain consistent service processes, standards, and expectations.
• Coordinate material, equipment, subcontractor, and other resources needed to complete service work efficiently.
• Address customer concerns and resolve service issues quickly and professionally.
• Work with Choice leadership to establish service department goals, capacity plans, and growth strategies.

Skills

Service leadership

Scheduling management

Customer relations

Estimating support

Electrical troubleshooting

Team coaching

Budgeting & margins

Education

Journeyman License

Job description

Choice Electric is looking for an experienced Service Manager to lead and grow our electrical service operations.

This position is responsible for the overall performance of the service department, including customer experience, scheduling and capacity, technician leadership, estimating and pricing support, financial performance, and developing long-term customer relationships.

We're looking for someone who can balance the needs of our customers with the needs of our team—keeping work moving efficiently today while building a stronger service operation for the future.

What We're Looking For

• Strong commercial electrical service and/or electrical construction experience.
• Previous experience leading electricians, technicians, or a service operation.
• Strong understanding of electrical troubleshooting, repair, installation, and small-project execution.
• Ability to manage multiple customers, technicians, schedules, and priorities at the same time.
• Strong customer-service and relationship-building skills.
• Understanding of estimating, labor productivity, job costing, and gross margin.
• Ability to coach people and hold team members accountable.
• Strong organizational, communication, and problem-solving skills.
• Comfortable using technology to manage scheduling, work orders, job information, and department performance.
• Journeyman License

Key Responsibilities

• Lead, coach, and hold accountable Service Electricians, Leads, and service support team members.
• Oversee daily scheduling, dispatching, and prioritization of service calls and small projects.
• Manage technician capacity and workload to maximize productive and billable hours.
• Ensure customers receive timely communication, professional service, and appropriate follow-up.
• Review incoming service requests and determine appropriate scope, technician assignment, and next steps.
• Support estimating, pricing, and proposals for service work and small projects.
• Monitor service department revenue, gross margin, labor performance, and overall profitability.
• Ensure completed work is documented, priced, closed out, and ready for billing promptly.
• Monitor open work orders, outstanding proposals, change work, and unbilled service work.
• Identify opportunities for additional work and build long-term relationships with existing customers.
• Develop technicians through coaching, training, performance feedback, and career development.
• Establish and maintain consistent service processes, standards, and expectations.
• Coordinate material, equipment, subcontractor, and other resources needed to complete service work efficiently.
• Address customer concerns and resolve service issues quickly and professionally.
• Work with Choice leadership to establish service department goals, capacity plans, and growth strategies.

What Success Looks Like

The Service Manager creates a department that is responsive to customers, productive in the field, financially successful, and capable of growing without becoming chaotic.

Success means:

Revenue

Margin

3-4 Full-Time Technicians

Call Back/Warranty

Compensation and Benefits

• $80,000 to $100,000 per year, based on experience
• Choice Electric pays a portion of your health insurance.
• Life, disability, vision, dental
• 401(k) w/match
• PTO
• Company-paid professional development opportunities
• Incentive program

Why Choice Electric?

Our purpose is to create opportunities for our communities to thrive, and we believe that starts with creating opportunities for our own people.

We're building a company where strong performers can grow, take ownership, develop others, and have a meaningful impact on how the organization operates.

If you're a strong electrical leader who enjoys developing people, serving customers, solving problems, and building a successful service business, we'd like to talk with you.