Growth-Oriented Automotive Service Manager

Knudtsen Foothills; Spokane (WA); On-site; USD 70,000 - 150,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with 4% company match

Paid time off and paid holidays

Employee discounts on vehicles, parts

Job summary

Knudtsen Foothills Mazda and Lincoln in Spokane, WA is hiring a Service Manager to lead, build and grow its fixed operations team. This is a leadership role first: we need someone who develops technicians, holds people accountable, and turns a well-equipped shop into a high-producing one.

The Service Manager reports to the General Manager and is responsible for the service department's people, customer experience, manufacturer standards and profitability.

Qualifications

• 3+ years as a Service Manager/Assistant Service Manager/Shop Foreman at a franchised new-car dealership.
• Proven record of leading and developing technicians.
• Strong understanding of service department financials and KPIs.
• Experience with a dealer management system and digital inspection tools.
• Knowledge of manufacturer warranty policies and procedures.

Responsibilities

• Lead the Shop Foreman, dispatcher, service advisors and technicians with clear expectations and daily floor presence.
• Build and run a written technician development path with training schedules and certification targets.
• Recruit technicians to fill open bays and develop staff into higher levels.
• Coach underperformers, conduct performance reviews and address issues directly.
• Manage quality control, workflow and coordination with warranty, parts and sales teams.
• Create a culture where technicians stay, with fair dispatching and visible paths to higher pay.

Skills

Leadership

People development

Communication

Customer handling

Financial KPIs

DMS experience

Digital inspections

Warranty policies

Tools

CDK

Reynolds

DealerTrack

Digital inspection tools

Job description

Knudtsen Foothills Mazda and Lincoln in Spokane, WA is hiring a Service Manager to lead, build and grow its fixed operations team. This is a leadership role first: we need someone who develops technicians, holds people accountable, and turns a well-equipped shop into a high-producing one.

The Service Manager reports to the General Manager and is responsible for the service department's people, customer experience, manufacturer standards and profitability.