Automotive Service Manager: Lead, Optimize & Grow

Maplecrest Ford; Mendham (NJ); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Paid vacation and PTO

Major Medical

Dental

Vision

401K

Job summary

Maplecrest Ford in Mendham, NJ is seeking an experienced Service Manager to lead our service department, develop the team, and ensure a high-quality customer experience. The role focuses on improving efficiency, profitability, and customer satisfaction in a busy dealership environment.

You will manage daily operations, coach staff, and drive metrics like labor sales, turnover, and repair turnaround times, while ensuring compliance with Ford standards and warranty processes.

Qualifications

• Previous automotive dealership service management experience.
• Ford dealership experience preferred.
• Strong knowledge of service operations, shop capacity, and department financial performance.
• Proven ability to coach employees, resolve customer concerns, and improve results.
• An organized approach to managing priorities and completing commitments.
• Experience with dealership management systems.

Responsibilities

• Lead, coach, and hold service advisors, technicians, and support staff accountable.
• Manage daily scheduling, shop workflow, staffing, and repair turnaround times.
• Maintain consistent communication with customers, especially on delayed repairs.
• Monitor open repair orders and resolve aging repairs before they become larger problems.
• Grow customer-pay business through maintenance recommendations, declined-service follow-up, and customer retention.
• Track labor sales, gross profit, effective labor rate, technician productivity, expenses, and customer satisfaction.
• Partner with Parts to improve availability and reduce repair delays.
• Oversee warranty processes, repair documentation, and compliance with Ford requirements.
• Recruit, train, and develop employees while building a professional, respectful work environment.
• Establish monthly goals and action plans, then follow through on results.
• Maintain a clean, organized department with a strong focus on workplace safety.
• Manage a established and growingMobile Department

Skills

Automotive service management

Ford dealership experience

Service operations knowledge

People coaching

Prioritization & planning

Customer service focus

Communication

Tools

Dealership Management System (DMS)

Job description

Maplecrest Ford in Mendham, NJ is seeking an experienced Service Manager to lead our service department, develop the team, and ensure a high-quality customer experience. The role focuses on improving efficiency, profitability, and customer satisfaction in a busy dealership environment.

You will manage daily operations, coach staff, and drive metrics like labor sales, turnover, and repair turnaround times, while ensuring compliance with Ford standards and warranty processes.