Growth‑Oriented Automotive Service Advisor | Lead & Excel

Koeppel Auto Group; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Paid Time Off

Disability Insurance

Growth Opportunities

Paid Training

Employee Vehicle Purchase Plan

Family-owned

Discounts

Job summary

The Koeppel Auto Group in New York, NY seeks an experienced Service Advisor/Writer to manage service orders, communicate with customers, and drive a high-quality owner experience. Prior service-advisor experience is required; you will oversee daily technician scheduling, warranty administration, and parts ordering while upholding company standards.

We offer strong compensation, benefits, and growth opportunities in a family-owned environment.

Qualifications

• Experience as a service advisor or service writer is required.
• Demonstrated ability to manage others and schedules.
• Excellent communication with customers is essential.
• Professional appearance and strong customer service focus.

Responsibilities

• Oversee service orders and flow of Drive Lane, ensuring prompt service.
• Take ownership of the customer's experience and leave a positive impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure daily technician time is sold to service customers.
• Distribute work between technicians and respond to vehicle problems or warranties.

Skills

Prior experience as a service advisor

Strong communication skills

Organized and friendly personality

Time management skills

Team oriented and self-motivated

Job description

The Koeppel Auto Group in New York, NY seeks an experienced Service Advisor/Writer to manage service orders, communicate with customers, and drive a high-quality owner experience. Prior service-advisor experience is required; you will oversee daily technician scheduling, warranty administration, and parts ordering while upholding company standards.

We offer strong compensation, benefits, and growth opportunities in a family-owned environment.