Automotive Service Advisor | Commission & Career Growth

Velocity Autoworx; Kerhonkson (NY); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Company-paid required training

40 hours paid time off after probation

Employee discounts on parts and stock

Job summary

Velocity Autoworx in Kerhonkson, NY seeks an organized Service Advisor to lead the customer experience and keep shop flow efficient. You will connect customers with technicians, translate inspections into clear repairs, and guide customers from scheduling to pickup.

The role emphasizes honest recommendations, professional communication, accountability, and ongoing learning. Monday–Friday schedule with training opportunities and employee discounts.

Qualifications

• Strong communication, customer service, and organizational skills.
• Ability to manage multiple customers and repair orders while following through on commitments.
• Confidence discussing repair costs, answering questions, and asking for approval.
• Attention to detail when preparing estimates, ordering parts, and documenting conversations.

Responsibilities

• Welcome customers, answer calls, schedule appointments, and accurately document vehicle concerns.
• Review digital vehicle inspections and technician findings to explain recommended repairs and maintenance in understandable terms.
• Present estimates confidently, explain the value of recommended services, and obtain authorization before work begins.
• Help customers prioritize safety concerns, necessary repairs, and future maintenance.
• Build accurate estimates using appropriate parts, labor, and service information.
• Verify parts pricing and availability, place orders, and track deliveries.
• Coordinate with technicians to maintain an organized workflow and realistic completion expectations.
• Keep customers informed about repair progress, changes, and vehicle readiness.
• Maintain complete repair-order notes, authorizations, and customer communication records.
• Process payments and explain completed work at pickup.
• Follow up on pending estimates and deferred recommendations.
• Support parts returns, core tracking, and invoice accuracy.
• Work toward sales and gross-profit goals while maintaining customer trust.
• Participate in team meetings and required training.

Skills

Customer service

Communication

Organization

Sales skills

Tools

Tekmetric

Job description

Velocity Autoworx in Kerhonkson, NY seeks an organized Service Advisor to lead the customer experience and keep shop flow efficient. You will connect customers with technicians, translate inspections into clear repairs, and guide customers from scheduling to pickup.

The role emphasizes honest recommendations, professional communication, accountability, and ongoing learning. Monday–Friday schedule with training opportunities and employee discounts.