Growth & Operations Lead – Physician Partnerships

Embedded Shishya; United States; Remote; USD 12,000 - 21,000; Full time

Job summary

Pillar Health Solutions is seeking a remote, full-time Business Development & Operations Lead to expand physician partnerships while strengthening operational systems and client experience. You will act as a trusted extension of the leadership team, merging business development, client success, and strategic operations to support growth.

You will own physician acquisition, client conversion, and end-to-end program operations, collaborating with dietitians, trainers, and administrative staff to

Qualifications

• Demonstrated experience working directly with senior leaders, founders, executives, physicians, or business owners
• Strong client-facing communication and relationship-management skills
• Ability to manage several responsibilities simultaneously in a startup or rapidly changing environment
• Experience solving problems independently without waiting for detailed instructions
• Strong written and verbal communication
• Confidence facilitating meetings and business conversations
• Ability to organize information and communicate progress clearly
• Strong judgment when dealing with sensitive or difficult conversations
• Comfortable learning unfamiliar systems and processes independently
• Practical experience using AI tools for business or productivity

Responsibilities

• Develop and execute practical strategies for attracting new physician and clinic partnerships
• Identify opportunities to reach physicians, practice owners, office managers, and other healthcare decision-makers
• Support organic marketing and local-market growth initiatives
• Help develop physician-facing messaging, success stories, testimonials, and other materials that strengthen Pillar's value proposition
• Research new channels, tools, partnerships, and approaches for increasing qualified opportunities
• Conducting or facilitating discovery calls with prospective physician partners
• Explaining Pillar's services and patient-support model confidently
• Communicating fees, billing structure, workflow, and partnership expectations clearly
• Understanding the prospective practice's needs and identifying how Pillar can support them
• Following up on opportunities and moving qualified prospects toward partnership
• Continuously improving the discovery and conversion process based on feedback and results
• Serve as a key operational contact for physician partners
• Monitor feedback from physicians and patients and take appropriate action
• Coordinate with dietitians, virtual trainers, administrative staff, and virtual assistants
• Support thoughtful matching between patients, dietitians, and virtual trainers when appropriate
• Monitor patient engagement and identify concerns before they become escalations
• Address service issues, complaints, and operational breakdowns
• Help establish appropriate check-ins across patient, dietitian, trainer, and physician relationships
• Prepare and drive agendas in collaboration with leadership
• Provide concise updates on projects, priorities, wins, risks, and unresolved issues
• Explain not only what happened, but why it happened
• Present recommended next steps and anticipated outcomes
• Bring thoughtful options instead of open-ended problems
• Negotiate priorities, expectations, and timelines when necessary
• Maintain transparency even when progress is slower than expected
• Identify opportunities where AI can improve workflows
• Research tools independently when a business problem arises
• Use AI for research, analysis, documentation, communication, marketing support, and process improvement
• Monitor business and client KPIs
• Improve workflows as operational gaps become visible
• Maintain accurate client, physician, patient, billing, and reporting information

Skills

Client-facing communication

Multi-tasking

Executive communication

Problem solving

Job description

Pillar Health Solutions is seeking a remote, full-time Business Development & Operations Lead to expand physician partnerships while strengthening operational systems and client experience. You will act as a trusted extension of the leadership team, merging business development, client success, and strategic operations to support growth.

You will own physician acquisition, client conversion, and end-to-end program operations, collaborating with dietitians, trainers, and administrative staff to