Growth-Minded Service Billing & Dispatch Coordinator

Convergint; Duluth (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Medical plan

Dental plan

Vision plan

Life insurance

Disability plan

Wellness program

401K

Tuition reimbursement

Competitive salary

Vehicle reimbursement

CSR day

Cell phone reimbursement

Parental leave

Job summary

Convergint is seeking a full-time Service Billing Coordinator to join our collaborative culture in Duluth, GA. You will handle incoming customer service calls, coordinate service with technicians and subcontractors, and ensure accurate invoicing and billing processes across the location.

This role emphasizes world-class service, integrity and growth. You will work with the Talent Acquisition Team and hiring managers, participate in planning, and contribute to a supportive, inclusive environment

Qualifications

• Customer service mindset with a focus on accuracy.
• Ability to coordinate with technicians, subcontractors, and customers.
• Strong organizational and time-management skills.

Responsibilities

• Processes completed work order tickets and invoices according to CTC guidelines and customer playbook.
• Completes service contract renewal and invoicing process; ensures internal records of contract SOW are clearly defined and managed for each customer.
• Attends weekly planning sessions and conducts weekly service paperwork reconciliation.
• Works with Service Manager to help manage annual preventative maintenance/inspection list and coordinate technician schedule to accommodate.
• Handle incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites and handling general enquiries.
• May provide Service Quotes to customers with the assistance of the supervisor.
• Completes projects and special assignments by determining priorities, managing time, and making adjustments to plans.
• Performs other duties and responsibilities as requested or required.

Job description

Convergint is seeking a full-time Service Billing Coordinator to join our collaborative culture in Duluth, GA. You will handle incoming customer service calls, coordinate service with technicians and subcontractors, and ensure accurate invoicing and billing processes across the location.

This role emphasizes world-class service, integrity and growth. You will work with the Talent Acquisition Team and hiring managers, participate in planning, and contribute to a supportive, inclusive environment