Growth-Minded Insurance Agency Receptionist

Ryan Smeader - State Farm Agent; Kalamazoo (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Ryan Smeader State Farm Agency in Kalamazoo, MI is seeking a receptionist who delivers exceptional client experiences. You will handle inquiries, assist with policy-related questions, and coordinate with the agency team to support community members.

The role emphasizes strong customer service, attentiveness, and effective communication, with opportunities for internal growth for driven, sales-minded teammates.

Qualifications

• Dedicated to customer service.
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Detail oriented.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Collect and upload documents received from customers.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Skills

Customer service

Customer relations

Communication skills

Attention to detail

Job description

Ryan Smeader State Farm Agency in Kalamazoo, MI is seeking a receptionist who delivers exceptional client experiences. You will handle inquiries, assist with policy-related questions, and coordinate with the agency team to support community members.

The role emphasizes strong customer service, attentiveness, and effective communication, with opportunities for internal growth for driven, sales-minded teammates.