Customer Service Representative - State Farm Agent Team Member

Agentcurtis; Grand Rapids (MI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Agentcurtis in Grand Rapids, MI is seeking a Customer Service Representative to deliver exceptional experiences and support our community.

You will generate customer trust by answering inquiries, guiding policy details, processing updates, and assisting with claims as part of a collaborative team.

We offer paid time off, licensing reimbursement, paid holidays, and opportunities for advancement to build a rewarding long-term career with growth potential.

Qualifications

• Clear communication and interpersonal abilities.
• Attention to detail and multitasking skills.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Detail orientation

Customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Grand Rapids - MI

• Bonus based on performance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY

I opened my agency in 2011 and currently lead a team of 13. Before becoming a State Farm agent, I worked as a District Manager, where I developed a passion for leadership, team development, and customer service. I'm a Michigan State University business graduate, married with three children and two dogs, and family is the most important part of my life.

Giving back to the community is a priority for me. I'm actively involved with several local nonprofits and serve on multiple nonprofit boards. We believe in making a positive impact both inside and outside the office.

Our agency offers generous PTO and holiday pay, licensing reimbursement, professional development, and excellent opportunities for career growth and advancement. We believe that taking care of our team is just as important as taking care of our customers.

Our culture is built on teamwork, respect, and healthy competition. We enjoy celebrating success through office events and creating opportunities for our team to grow. I'm looking for someone who is driven, values collaboration, and is excited about building a rewarding long-term career with outstanding growth potential.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Kevin Curtis - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $50,000.00 - $70,000.00 per year

Customer Service Representative - State Farm Agent Team Member

Full Time in Grand Rapids - MI

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

I opened my agency in 2011 and currently lead a team of 13. Before becoming a State Farm agent, I worked as a District Manager, where I developed a passion for leadership, team development, and customer service. I'm a Michigan State University business graduate, married with three children and two dogs, and family is the most important part of my life.

Giving back to the community is a priority for me. I'm actively involved with several local nonprofits and serve on multiple nonprofit boards. We believe in making a positive impact both inside and outside the office.

Our agency offers generous PTO and holiday pay, licensing reimbursement, professional development, and excellent opportunities for career growth and advancement. We believe that taking care of our team is just as important as taking care of our customers.

Our culture is built on teamwork, respect, and healthy competition. We enjoy celebrating success through office events and creating opportunities for our team to grow. I'm looking for someone who is driven, values collaboration, and is excited about building a rewarding long-term career with outstanding growth potential.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Kevin Curtis - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $50,000.00 - $70,000.00 per year

Gain a sense of teamwork and growth with a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none