Growth Leader, Scaled Virtual Care

Baylor Scott & White Health; Dallas (TX); On-site; USD 150,000 - 190,000; Full time

Job summary

Baylor Scott & White Health in Dallas, TX seeks a Director of Virtual Care Growth to lead the operational strategy for expanding virtual care across the system and to deliver up to 40% of adult primary care virtually.

You will collaborate with Medical Group leadership to scale innovative staffing, optimize capacity, and advance analytics insights on adoption, experience, and outcomes.

Qualifications

• 7+ years of progressive healthcare operations leadership, including virtual care, telehealth, or digital health programs in a multi-site health system.
• Experience in primary care or ambulatory operations, including provider scheduling templates, access management, and clinic workflow redesign.
• Strong capacity, supply and demand, and workforce planning capabilities, including modeling provider supply against demand and building staffing and ramp plans that are sustainable at scale.
• Proven ability to partner with physician and clinical leadership on clinical workflow change, earning provider trust and navigating concerns around autonomy and compensation with data.
• Deep prior experience leading multi-workstream transformational efforts, with a track record of driving adoption through clear targets, playbooks, toolkits, and phased rollouts.
• Strong analytical orientation.
• Advanced degree preferred

Responsibilities

• Define customer experience standards for virtual care and ensure all BSWH virtual options meet those standards.
• Lead efforts to make BSWH's synchronous and asynchronous virtual care platforms customer-centric and intuitive.
• Collaborate with technical teams to enable new virtual care capabilities and increase capacity by applying AI to platforms.
• Partner with Medical Group clinical leadership to expand virtual care capacity and scope.
• Scale hybrid staffing models through primary and specialty care.
• Align virtual supply with guided demand and optimize clinic schedules.
• Coordinate cross-functionally to remove barriers to adoption.

Skills

Healthcare operations leadership

Data-driven approaches

Analytics

Staffing planning

Cross-functional collaboration

Education

Advanced degree (MHA, MBA, or a clinical field)

Job description

Baylor Scott & White Health in Dallas, TX seeks a Director of Virtual Care Growth to lead the operational strategy for expanding virtual care across the system and to deliver up to 40% of adult primary care virtually.

You will collaborate with Medical Group leadership to scale innovative staffing, optimize capacity, and advance analytics insights on adoption, experience, and outcomes.