Director, Virtual Care & Patient Experience

North Mississippi Health Services; Tupelo (MS); On-site; USD 150,000 - 190,000; Full time

Job summary

North Mississippi Health Services is seeking a Virtual Care Director to lead the Virtual Care Department, driving strategic planning, operational excellence, and financial oversight to deliver exceptional patient and provider experiences while expanding access to care across the system.

You will oversee telehealth programs, partner with IT and clinical teams, guide customer success, manage budgets, and foster high-performing teams to drive innovation and sustainable growth.

Qualifications

• Experience in leading virtual care or telehealth programs.
• Strong strategic planning and program management abilities.
• Proven track record in customer success and stakeholder engagement.
• Financial oversight and budgetary management experience.

Responsibilities

• Provide strategic direction and leadership for all operational, financial, programmatic, personnel, and growth functions of the Virtual Care Department.
• Ensure department goals align with NMHS objectives and are monitored.
• Oversee development and execution of the Virtual Care Program strategic plan.
• Lead day-to-day operations, HR, customer relationships, and growth initiatives.
• Represent NMHS Virtual Care in system leadership and medical staff meetings.
• Drive customer satisfaction, retention, and value through innovative solutions.
• Collaborate with IT, clinical partners, and hospitals to meet SLAs and performance metrics.

Job description

North Mississippi Health Services is seeking a Virtual Care Director to lead the Virtual Care Department, driving strategic planning, operational excellence, and financial oversight to deliver exceptional patient and provider experiences while expanding access to care across the system.

You will oversee telehealth programs, partner with IT and clinical teams, guide customer success, manage budgets, and foster high-performing teams to drive innovation and sustainable growth.