Director of Care Demand & Supply Optimization

Baylor Scott & White Health; Dallas (TX); On-site; USD 180,000 - 260,000; Full time

Job summary

Baylor Scott & White Health in Dallas seeks a Director of Demand & Supply Matching to align capacity with patient needs across care settings, collaborating with the Medical Group and Analytics to guide patients to the right care and ensure sufficient resources.

You will lead real-time demand modeling, develop protocols, and implement platforms that embed care guidance into digital front doors and contact center workflows, while monitoring safety and efficacy.

Qualifications

• 7+ years of experience in healthcare operations, care delivery, or product leadership.

Responsibilities

• Partner with Analytics and Medical Group to build near-real-time demand models for immediate and maintenance care.
• Develop standardized protocols to guide customers to the most appropriate care setting.
• Leverage AI to accelerate protocol development with real-world data at scale.
• Builds platforms and tools to embed care guidance into operations and contact center workflows.
• Apply behavioral science to protocol design and patient messaging to improve adherence.
• Quantify required clinical supply and forecast capacity impact of guided demand.
• Recommend staffing, panel-size, and scheduling adjustments to balance capacity against demand.
• Validate safety and efficacy of care guidance protocols with data from real outcomes.
• Monitor protocol safety and efficacy with Medical Group experts.

Job description

Baylor Scott & White Health in Dallas seeks a Director of Demand & Supply Matching to align capacity with patient needs across care settings, collaborating with the Medical Group and Analytics to guide patients to the right care and ensure sufficient resources.

You will lead real-time demand modeling, develop protocols, and implement platforms that embed care guidance into digital front doors and contact center workflows, while monitoring safety and efficacy.