Growth-Focused Sales Support Specialist

DLF Pickseed; La Crosse (WI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive hourly pay

Full benefits package

Contribute to sustainable agriculture

Job summary

DLF USA Inc. in La Crosse, Wisconsin seeks a Sales Support Specialist to back the sales team, coordinate orders, and ensure seamless service. The role emphasizes customer focus, strong organization, and proactive problem solving.

You will interact with production, warehouse, supply chain, logistics, and other teams, manage inquiries, and assist with pricing, documentation, and invoicing while maintaining confidentiality.

Qualifications

• 2+ years of customer service experience in progressively responsible roles.
• Strong organizational skills and attention to detail.
• Proficient with Microsoft Office Suite, including Excel.
• Ability to learn new systems and adapt to processes quickly.
• Willingness to work overtime as needed.

Responsibilities

• Provide day-to-day support to Sales Representatives to ensure efficient sales operations and high customer satisfaction.
• Answer, screen, and route incoming telephone calls to appropriate departments or personnel.
• Respond to customer and sales inquiries or direct them appropriately based on the nature of the request.
• Assist with processing customer orders, returns, credits, and invoicing with accuracy and timeliness.
• Handle escalated customer concerns with professionalism; work to de-escalate and resolve.
• Support pricing inquiries and provide product information, marketing materials, and related sales tools to customers and internal teams.
• Collaborate with cross-functional teams including Production, Warehouse, Supply Chain, Logistics, and Operations.
• Maintain confidential records with discretion and integrity.

Skills

Customer service

Organization

Time management

Prioritization

Analytical skills

Problem solving

Technology proficiency

Education

Tools

Excel

Microsoft Office

Job description

DLF USA Inc. in La Crosse, Wisconsin seeks a Sales Support Specialist to back the sales team, coordinate orders, and ensure seamless service. The role emphasizes customer focus, strong organization, and proactive problem solving.

You will interact with production, warehouse, supply chain, logistics, and other teams, manage inquiries, and assist with pricing, documentation, and invoicing while maintaining confidentiality.