Sales Support Specialist

DLF - BV; La Crosse (WI); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Job summary

DLF USA Inc. in La Crosse, Wisconsin is seeking a Sales Support Specialist who serves as a critical link between customers, the sales team, and internal departments to ensure smooth operations.

This role handles order processing, responds to inquiries, and supports our sales representatives with timely, accurate information. Ideal candidates bring 2+ years of customer service experience, strong communication and organizational skills, and proficiency with Microsoft Office, especially Excel.

Qualifications

• 2+ years of customer service experience.
• Experience with order processing.
• Proficiency with Microsoft Office and Excel.
• Ability to learn new systems and adapt to tools.
• Strong communication and organizational skills.
• Willingness to work overtime if needed.

Responsibilities

• Provide day-to-day support to Sales Representatives to ensure efficient sales operations and high customer satisfaction.
• Answer, screen, and route incoming telephone calls to the appropriate departments or personnel.
• Respond to customer and sales representative inquiries or direct them appropriately based on the nature of the request or issue.
• Assist with processing customer orders, returns, credits, and invoicing while ensuring accuracy and timeliness.
• Handle escalated customer concerns with professionalism; de-escalate situations and achieve timely resolution.
• Support pricing inquiries and provide product information, marketing materials, and related sales tools to customers and internal teams.
• Collaborate with cross-functional teams including Production, Warehouse, Supply Chain, Logistics, and Operations to ensure seamless order fulfillment and customer satisfaction.
• Maintain confidential records with discretion and integrity.
• Contribute to process improvements that enhance the customer and sales support experience.
• Perform general administrative and office support tasks.

Skills

Verbal communication

Written communication

Organizational skills

Time management

Problem solving

Customer service

Attention to detail

Tools

Microsoft Office

Excel

Job description

Sales Support Specialist

Job Family: Sales

Business Unit: BU North America

Location: La Crosse, WI, US, WI 54603

Who We Are

At DLF, we’re passionate about plants, people, and progress. As a global leader in high-quality grass seed for agriculture and turf, we’re helping create a greener, more sustainable future.

About The Role

The Sales Support Specialist serves as a critical link between customers, the sales team, and internal departments to ensure smooth and efficient operations. This role combines customer service, order management, and administrative support, helping the sales team focus on driving business growth. Success in this position requires strong organizational skills, clear communication, and the ability to anticipate needs, solve problems proactively, and maintain a high level of professionalism when interacting with customers and colleagues.

What You’ll Do

• Provide day-to-day support to Sales Representatives to ensure efficient sales operations and high customer satisfaction.
• Answer, screen, and route incoming telephone calls to the appropriate departments or personnel.
• Respond to customer and sales representative inquiries or direct them appropriately based on the nature of the request or issue.
• Assist with processing customer orders, returns, credits, and invoicing while ensuring accuracy and timeliness.
• Handle escalated customer concerns with professionalism; work to de-escalate situations and achieve timely resolution.
• Support pricing inquiries and provide product information, marketing materials, and related sales tools to customers and internal teams.
• Collaborate closely with cross-functional teams, including Production, Warehouse, Supply Chain, Logistics, and Operations, to ensure seamless order fulfillment and customer satisfaction.
• Maintain confidential records within company system with a high level of discretion and integrity.
• Contribute to process improvements that enhance the overall customer and sales support experience.
• Perform general administrative and office support tasks as needed.

What You Bring

• Excellent interactive verbal, written communication skills.
• Exceptional organizational skills and attention to detail.
• Proven time management skills, ability to meet deadlines.
• Ability to prioritize tasks and to delegate when appropriate.
• Strong analytical and problem-solving skills.
• 2+ years of similar customer service experience in increasingly responsible roles.
• Comfort with technology and strong ability to learn new systems.
• Proficient with Microsoft Office Suite or related software, including Excel.
• Ability to work overtime hours as necessary.

Why You’ll Love Working Here

• Competitive hourly pay.
• Full benefits package, including health, retirement, and paid time off.
• Work that contributes to sustainable agriculture and environmental health.

Grass does more than look good — it stores carbon, prevents erosion, supports biodiversity, and sustains life. Join us in growing a healthier planet.

Ready to grow your career?

We thank all applicants for their interest; only those selected for interviews will be contacted.

DLF USA Inc. is proud to be an equal opportunity employer and values diversity and inclusion at every level.