Sales Support Specialist: Grow Impact in Agriculture

DLF - BV; La Crosse (WI); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Job summary

DLF USA Inc. in La Crosse, Wisconsin is seeking a Sales Support Specialist who serves as a critical link between customers, the sales team, and internal departments to ensure smooth operations.

This role handles order processing, responds to inquiries, and supports our sales representatives with timely, accurate information. Ideal candidates bring 2+ years of customer service experience, strong communication and organizational skills, and proficiency with Microsoft Office, especially Excel.

Qualifications

• 2+ years of customer service experience.
• Experience with order processing.
• Proficiency with Microsoft Office and Excel.
• Ability to learn new systems and adapt to tools.
• Strong communication and organizational skills.
• Willingness to work overtime if needed.

Responsibilities

• Provide day-to-day support to Sales Representatives to ensure efficient sales operations and high customer satisfaction.
• Answer, screen, and route incoming telephone calls to the appropriate departments or personnel.
• Respond to customer and sales representative inquiries or direct them appropriately based on the nature of the request or issue.
• Assist with processing customer orders, returns, credits, and invoicing while ensuring accuracy and timeliness.
• Handle escalated customer concerns with professionalism; de-escalate situations and achieve timely resolution.
• Support pricing inquiries and provide product information, marketing materials, and related sales tools to customers and internal teams.
• Collaborate with cross-functional teams including Production, Warehouse, Supply Chain, Logistics, and Operations to ensure seamless order fulfillment and customer satisfaction.
• Maintain confidential records with discretion and integrity.
• Contribute to process improvements that enhance the customer and sales support experience.
• Perform general administrative and office support tasks.

Skills

Verbal communication

Written communication

Organizational skills

Time management

Problem solving

Customer service

Attention to detail

Tools

Microsoft Office

Excel

Job description

DLF USA Inc. in La Crosse, Wisconsin is seeking a Sales Support Specialist who serves as a critical link between customers, the sales team, and internal departments to ensure smooth operations.

This role handles order processing, responds to inquiries, and supports our sales representatives with timely, accurate information. Ideal candidates bring 2+ years of customer service experience, strong communication and organizational skills, and proficiency with Microsoft Office, especially Excel.