Growth-Driven Sales Support Specialist

DLF Seeds A/S; La Crosse (WI); Sur place; USD 25 000 - 39 000; Plein temps

Avantages offerts par ce poste

Health benefits

Retirement plan

Paid time off

Résumé du poste

DLF USA Inc. is seeking a detail-oriented Sales Support Specialist in La Crosse, Wisconsin to assist the sales team and coordinate customer orders.

You will serve as a critical link between customers, sales staff, and internal departments, ensuring accurate processing and timely responses. The role emphasizes strong communication, organization, and problem-solving skills, with opportunities to contribute to process improvements and provide excellent customer experiences in a collaborative

Qualifications

• 2+ years of customer service experience.
• Proficient with Microsoft Office and Excel.
• Ability to learn new systems quickly.
• Strong communication skills.

Responsabilités

• Provide day-to-day support to Sales Representatives to ensure efficient sales operations and high customer satisfaction.
• Answer, screen, and route incoming telephone calls to the appropriate departments or personnel.
• Respond to customer and sales representative inquiries or direct them appropriately based on the nature of the request or issue.
• Assist with processing customer orders, returns, credits, and invoicing while ensuring accuracy and timeliness.
• Handle escalated customer concerns with professionalism; work to de-escalate situations and achieve timely resolution.
• Support pricing inquiries and provide product information, marketing materials, and related sales tools to customers and internal teams.
• Collaborate closely with cross-functional teams, including Production, Warehouse, Supply Chain, Logistics, and Operations, to ensure seamless order fulfillment and customer satisfaction.
• Maintain confidential records within company system with a high level of discretion and integrity.
• Contribute to process improvements that enhance the overall customer and sales support experience.
• Perform general administrative and office support tasks as needed.

Connaissances

Communication

Organization

Time management

Problem solving

Team collaboration

Outils

Microsoft Office

Excel

Description du poste

DLF USA Inc. is seeking a detail-oriented Sales Support Specialist in La Crosse, Wisconsin to assist the sales team and coordinate customer orders.

You will serve as a critical link between customers, sales staff, and internal departments, ensuring accurate processing and timely responses. The role emphasizes strong communication, organization, and problem-solving skills, with opportunities to contribute to process improvements and provide excellent customer experiences in a collaborative