Sales Support Specialist

DLF North America; La Crosse (WI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive hourly pay

Full benefits package including health

Retirement benefits

Paid time off

Job summary

DLF USA Inc. in La Crosse, Wisconsin is seeking a Customer-Focused Sales Support Specialist to join our team.

You will support the sales representatives, coordinate customer orders, and collaborate with departments across the organization to ensure seamless service. The role requires excellent communication, strong organizational skills, and the ability to handle inquiries, process returns and invoicing, and maintain confidentiality.

Qualifications

• 2+ years of customer service experience in increasingly responsible roles.
• Excellent interactive verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proven time management skills and ability to meet deadlines.
• Ability to prioritize tasks and to delegate when appropriate.
• Comfort with technology and ability to learn new systems.

Responsibilities

• Provide day-to-day support to Sales Representatives to ensure efficient sales operations and high customer satisfaction.
• Answer, screen, and route incoming telephone calls to appropriate departments or personnel.
• Respond to customer and sales representative inquiries or direct them based on the request or issue.
• Assist with processing customer orders, returns, credits, and invoicing with accuracy and timeliness.
• Handle escalated customer concerns with professionalism and de-escalate when needed.
• Support pricing inquiries and provide product information and sales tools.
• Collaborate with Production, Warehouse, Supply Chain, Logistics, and Operations to ensure seamless order fulfillment.
• Maintain confidential records within company systems with discretion and integrity.
• Contribute to process improvements to enhance customer and sales support experience.
• Perform general administrative and office support tasks.

Skills

Customer service

Communication

Organization

Time management

Problem solving

Attention to detail

Tools

Microsoft Office

Excel

Job description

Who We Are

At DLF, we’re passionate about plants, people, and progress. As a global leader in high-quality grass seed for agriculture and turf, we’re helping create a greener, more sustainable future.

Location: La Crosse, Wisconsin

At DLF, we’re passionate about plants, people, and progress. As a global leader in high-quality grass seed for agriculture and turf, we’re helping create a greener, more sustainable future.

Come grow with DLF!

Who We Are

At DLF, we’re passionate about plants, people, and progress. As a global leader in high-quality grass seed for agriculture and turf, we’re helping create a greener, more sustainable future.

We’re looking for a customer-focused and detail-oriented Sales Support Specialist to join our team. This role is essential to delivering an exceptional customer experience by supporting our sales team, coordinating customer orders, and collaborating with departments across the organization to ensure seamless service.

About The Role

The Sales Support Specialist serves as a critical link between customers, the sales team, and internal departments to ensure smooth and efficient operations. This role combines customer service, order management, and administrative support, helping the sales team focus on driving business growth. Success in this position requires strong organizational skills, clear communication, and the ability to anticipate needs, solve problems proactively, and maintain a high level of professionalism when interacting with customers and colleagues.

What You’ll Do

• Provide day-to-day support to Sales Representatives to ensure efficient sales operations and high customer satisfaction.
• Answer, screen, and route incoming telephone calls to the appropriate departments or personnel.
• Respond to customer and sales representative inquiries or direct them appropriately based on the nature of the request or issue.
• Assist with processing customer orders, returns, credits, and invoicing while ensuring accuracy and timeliness.
• Handle escalated customer concerns with professionalism; work to de-escalate situations and achieve timely resolution.
• Support pricing inquiries and provide product information, marketing materials, and related sales tools to customers and internal teams.
• Collaborate closely with cross-functional teams, including Production, Warehouse, Supply Chain, Logistics, and Operations, to ensure seamless order fulfillment and customer satisfaction.
• Maintain confidential records within company system with a high level of discretion and integrity.
• Contribute to process improvements that enhance the overall customer and sales support experience.
• Perform general administrative and office support tasks as needed.

What You Bring

• Excellent interactive verbal, written communication skills.
• Exceptional organizational skills and attention to detail.
• Proven time management skills, ability to meet deadlines.
• Ability to prioritize tasks and to delegate when appropriate.
• Strong analytical and problem-solving skills.
• 2+ years of similar customer service experience in increasingly responsible roles.
• Comfort with technology and strong ability to learn new systems.
• Proficient with Microsoft Office Suite or related software, including Excel.
• Ability to work overtime hours as necessary.

Why You’ll Love Working Here

• Competitive hourly pay.
• Full benefits package, including health, retirement, and paid time off.
• Work that contributes to sustainable agriculture and environmental health.

Grass does more than look good — it stores carbon, prevents erosion, supports biodiversity, and sustains life. Join us in growing a healthier planet.

DLF USA Inc. is proud to be an equal opportunity employer and values diversity and inclusion at every level.