E-Commerce Customer Support Specialist

DLF - BV; Windsor (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

DLF North America is seeking an E-Commerce Customer Service Representative in Windsor, WI to support order management and customer support. You will collaborate with Sales, Production, Planning, Inventory, and Finance to deliver accurate information and reliable service outcomes.

The role emphasizes efficient order processing, stakeholder communication, and maintaining product knowledge to improve the customer experience.

Qualifications

• 2–4 years in customer service or operations support.
• Experience in ERP systems (Navision, Business Central, SAP, Oracle).
• Strong organizational and written/verbal communication skills.

Responsibilities

• Handle e-commerce orders, inquiries, and invoicing promptly.
• Coordinate with Sales, Production, Inventory, and Finance to ensure delivery.
• Maintain accurate records and provide timely reports.

Skills

Customer service

Organization

Communication

Teamwork

Tools

ERP systems

Microsoft Excel

CRM platforms

Job description

DLF North America is seeking an E-Commerce Customer Service Representative in Windsor, WI to support order management and customer support. You will collaborate with Sales, Production, Planning, Inventory, and Finance to deliver accurate information and reliable service outcomes.

The role emphasizes efficient order processing, stakeholder communication, and maintaining product knowledge to improve the customer experience.