Growth-Focused Relationship Banker

RadNet, Inc.; Ramsey (NJ); Hybrid; USD 58,859,337 - 98,049,302; Full time

Job summary

Valley Bank in the United States is seeking a Relationship Banker to grow branch relationships and acquire new customers through consistent sales execution, lead management, and cross selling. You will deliver friendly, professional service and thoroughly educate clients on a full suite of bank products.

Responsibilities include opening new accounts (checking/savings/CDs/IRAs), promoting online and mobile banking, and meeting customers’ financial needs with tailored solutions.

Qualifications

• Excellent verbal and written communication.
• Excellent interpersonal - customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees.
• Strong analytical, problem solving, and decision-making skills to effectively uncover and resolve complex customer issues.
• Ability to make sound decisions including on-the-spot decisions regarding customer transactions while balancing customer satisfaction with risk.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or scheduled form.
• Provides deep understanding of Retail Banking and strong Customer Service Skills with ability to engage customers in conversation regarding products and services.
• Detail oriented, strong organizational skills, and high degree of accuracy.
• Ability to manage multiple projects simultaneously.

Responsibilities

• Focus on growing existing customer relationships and acquiring new ones through consistent sales execution, lead management, and proactive cross selling.
• Deliver exceptional customer service in alignment with the bank's mission, engaging customers with friendly, professional, and solution oriented service.
• Maintain strong knowledge of all bank products and services, effectively educating customers and cross-selling to meet their financial needs.
• Present a confident and professional demeanor to establish trust, access customer needs, and recommend appropriate financial solutions.
• Meet with customers to conduct financial needs assessments, maximize sales opportunities, and provide full-service support. Open new accounts, including checking, savings, CDs, and IRAs and discuss/sell loan products to existing and prospective customers.
• Demonstrates and promotes online and mobile banking capabilities.
• Responsible for meeting customer expectations and achieving service quality standards. Participate/oversee the sales referral process ensuring customer financial needs are met and assist management in coaching and mentoring branch staff.
• Perform all customers' transactions efficiently while leveraging technology to enhance service. Maintains and balances a cash drawer and utilizes teller scanning equipment, cash recyclers, cash dispensers, and coin machines.
• Serve as Vault Teller ensuring adequate branch cash levels by managing currency and coin orders, shipments, and distribution to tellers within established limits.
• Participate in community events and supports CRA initiatives, activities, and programs.
• Report significant matters, issues, and unusual customer activity to management while maintaining strong knowledge of compliance and regulatory requirements.
• Adhere to the bank's code of conduct and all policies and procedures.

Skills

Verbal & written communication

Interpersonal skills

Analytical problem solving

Decision making

Customer service

Time management

Education

High School Diploma or GED

Associates or Bachelors degree preferred

Job description

Valley Bank in the United States is seeking a Relationship Banker to grow branch relationships and acquire new customers through consistent sales execution, lead management, and cross selling. You will deliver friendly, professional service and thoroughly educate clients on a full suite of bank products.

Responsibilities include opening new accounts (checking/savings/CDs/IRAs), promoting online and mobile banking, and meeting customers’ financial needs with tailored solutions.