Inside Sales Specialist — Steel Materials & Growth

Reliance, Inc.; Kentucky; On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Bonus opportunities

Benefits from Day 31

PTO from Day 1

Family-oriented culture

Growth opportunities

Job summary

MidWest Materials is seeking an Inside Sales Representative to support sales activities, manage customer accounts, and coordinate orders and deliveries. You will help drive new business while ensuring an exceptional customer experience.

Responsibilities include handling phone and email communications, collaborating with estimating and internal teams to finalize quotes, and maintaining CRM-driven sales processes. This role emphasizes growth, teamwork, and customer satisfaction.

Qualifications

• Strong written and verbal communication skills.
• Ability to multitask, organize, and prioritize work effectively.
• Strong work ethic, reliability, and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Word, Excel, Outlook, and CRM/ERP systems.
• Knowledge of steel products, market conditions, and customer requirements preferred.

Responsibilities

• Manage customer accounts to ensure timely delivery, quality performance, and customer retention.
• Handle inbound and outbound customer communications including phone and email.
• Research prospective leads, identify customer buying trends, and provide reports to management.
• Collaborate with estimating and internal teams to finalize quotes, pricing, and lead times.
• Enter, update, and maintain sales orders and CRM systems for leads, prospects, and customers.
• Develop and maintain professional relationships with customers and support customer service needs.
• Communicate effectively with customers regarding quotes, orders, and material applications.
• Prepare and submit sales reports and performance data as required.
• Work closely with sales teams to support growth and meet customer requirements.

Skills

Communication

Multitasking

Detail-oriented

Team collaboration

CRM/ERP

Microsoft Office

Industry knowledge - steel

Tools

CRM/ERP systems

Job description

MidWest Materials is seeking an Inside Sales Representative to support sales activities, manage customer accounts, and coordinate orders and deliveries. You will help drive new business while ensuring an exceptional customer experience.

Responsibilities include handling phone and email communications, collaborating with estimating and internal teams to finalize quotes, and maintaining CRM-driven sales processes. This role emphasizes growth, teamwork, and customer satisfaction.