Growth-Focused Inside Sales Associate – Utilities & Gas

Aqua; Pittsburgh (Allegheny County); On-site; USD 45,000 - 65,000; Full time

Job summary

Essential Utilities, Inc. in Pittsburgh is seeking a customer service specialist to guide applicants through the natural gas service process. You will educate callers, prequalify availability, and enter requests into SAP while coordinating with Outside Sales and Large Volume teams.

The role requires strong communication, problem solving, and data entry skills, along with proficiency in Excel and Microsoft Office. Collaborative teamwork is essential.

Qualifications

• Knowledge of the natural gas industry.
• Strong customer service, analytical and negotiation skills.
• Strong oral and written communication skills.
• Proficient with Microsoft Office products including Outlook, Teams and Excel.

Responsibilities

• Respond to inquiries and educate callers on the process of obtaining natural gas service.
• Create notifications in SAP for applicants’ requests for service.
• Determine and create applications of service balancing requests and business installation standards.
• Assist with inquiries regarding application status from initial call through final gas installation.

Skills

Customer service

Gas industry knowledge

Communication skills

Data entry

Organizational skills

Negotiation

Problem solving

Multitasking

Tools

SAP

Excel

Outlook

Teams

Job description

Essential Utilities, Inc. in Pittsburgh is seeking a customer service specialist to guide applicants through the natural gas service process. You will educate callers, prequalify availability, and enter requests into SAP while coordinating with Outside Sales and Large Volume teams.

The role requires strong communication, problem solving, and data entry skills, along with proficiency in Excel and Microsoft Office. Collaborative teamwork is essential.