Inside Sales Representative

aquaamerica; Pittsburgh (Allegheny County); On-site; USD 45,000 - 65,000; Full time

Job summary

Essential Utilities, Inc. is seeking a customer-focused Gas Service Coordinator to educate applicants on obtaining natural gas service and to manage the end-to-end intake process.

You will prequalify requests, generate SAP notifications, and coordinate data collection with Sales teams, ensuring accurate and timely processing for installations. The role requires strong communication, organization, and Excel/SAP skills, with opportunities for collaboration across multiple departments in a

Qualifications

• Knowledge of the natural gas industry and company policies.
• Strong customer service, analytical and negotiation skills.
• Excellent oral and written communication ability.
• Proficient with Microsoft Office applications including Excel and Outlook.
• Ability to organize, multi-task, and manage time effectively.
• Capable of learning procedures and following established processes.

Responsibilities

• Respond to inquiries and educate callers on gas service processes.
• Prequalify applicants for gas availability using maps.
• Create SAP notifications for service requests and process applications.
• Assist with field information and documentation for new gas installations.
• Coordinate with Outside Sales and Large Volume reps to gather required data.
• Enter initial gas applications and notifications into SAP.
• Track and update data in spreadsheets and shared documents.
• Support the Sales team as needed and handle additional projects.

Skills

Natural gas knowledge

Customer service

Written & verbal communication

Microsoft Office (Outlook/Excel/Teams)

Organization & multi-tasking

Self-motivation & teamwork

Data collection & review

Education

High school diploma or equivalent

Tools

SAP

Excel

Job description

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.

Essential Duties:

• Respond to all inquiries and educate callers on the process of obtaining natural gas service. Prequalify applicants on gas availability by utilizing company mapping systems.
• Create notifications in SAP for applicants’ requests for service.
• Determine and create applications of service balancing requests and business installation standards.
• If service is available, obtain and process a gas service application.
• For applications requiring next level approval, assign to appropriate employee/department.
• Assist Outside Sales and Large Volume representatives by obtaining and processing all necessary information, such as applicant, location and load information, site plans, etc. Enter initial gas application and notification into SAP.
• Assist with inquiries regarding application status from initial call through final gas installation. This includes plumbers, contractors, builders, developers, etc.
• Responsible to track, update, and enter data on individual Excel spreadsheets and shared documents.
• Any additional duties and/or projects as assigned by Sales Supervisor or Sales Director.

Knowledge, Skills and Abilities:

• Knowledge of the natural gas industry.
• Knowledge of company policies, practices, and procedures.
• Strong customer service, analytical and negotiation skills.
• Strong oral and written communication skills.
• Strong computer skills (such as Microsoft Office products including Outlook, Teams and Excel)
• Ability to organize and multi-task activities, resources, and time.
• Ability to take direction, learn, follow procedures, and consistently produce quality results.
• Ability to self-motivate and work independently and as part of a team.
• Ability to collect, compile, & review data.
• Reliable, regular attendance is an essential function of this job.

Essential Utilities, Inc., is an Equal Opportunity/Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.

Essential Utilities is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).

To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to:

• Family members cannot result in a supervisor/subordinate reporting relationship
• Family members cannot work in the same department.