Inside Sales Representative

Aqua; Pittsburgh (Allegheny County); On-site; USD 45,000 - 65,000; Full time

Job summary

Essential Utilities, Inc. in Pittsburgh is seeking a customer service specialist to guide applicants through the natural gas service process. You will educate callers, prequalify availability, and enter requests into SAP while coordinating with Outside Sales and Large Volume teams.

The role requires strong communication, problem solving, and data entry skills, along with proficiency in Excel and Microsoft Office. Collaborative teamwork is essential.

Qualifications

• Knowledge of the natural gas industry.
• Strong customer service, analytical and negotiation skills.
• Strong oral and written communication skills.
• Proficient with Microsoft Office products including Outlook, Teams and Excel.

Responsibilities

• Respond to inquiries and educate callers on the process of obtaining natural gas service.
• Create notifications in SAP for applicants’ requests for service.
• Determine and create applications of service balancing requests and business installation standards.
• Assist with inquiries regarding application status from initial call through final gas installation.

Skills

Customer service

Gas industry knowledge

Communication skills

Data entry

Organizational skills

Negotiation

Problem solving

Multitasking

Tools

SAP

Excel

Outlook

Teams

Job description

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.

Essential Duties

• Respond to all inquiries and educate callers on the process of obtaining natural gas service. Prequalify applicants on gas availability by utilizing company mapping systems.
• Create notifications in SAP for applicants’ requests for service.
• Determine and create applications of service balancing requests and business installation standards.
• If service is available, obtain and process a gas service application.
• For applications requiring next level approval, assign to appropriate employee/department.
• Assist Outside Sales and Large Volume representatives by obtaining and processing all necessary information, such as applicant, location and load information, site plans, etc. Enter initial gas application and notification into SAP.
• Assist with inquiries regarding application status from initial call through final gas installation. This includes plumbers, contractors, builders, developers, etc.
• Responsible to track, update, and enter data on individual Excel spreadsheets and shared documents.
• Any additional duties and/or projects as assigned by Sales Supervisor or Sales Director.

Knowledge, Skills And Abilities

• Knowledge of the natural gas industry.
• Knowledge of company policies, practices, and procedures.
• Strong customer service, analytical and negotiation skills.
• Strong oral and written communication skills.
• Strong computer skills (such as Microsoft Office products including Outlook, Teams and Excel)
• Ability to organize and multi-task activities, resources, and time.
• Ability to take direction, learn, follow procedures, and consistently produce quality results.
• Ability to self-motivate and work independently and as part of a team.
• Ability to collect, compile, & review data.
• Reliable, regular attendance is an essential function of this job.

Essential Utilities, Inc., is an Equal Opportunity/Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.

Essential Utilities is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).

To Maintain The Integrity Of The Recruitment Process And To Avoid Real Or Perceived Conflicts Of Interest Due To Employment And/or Assignment Of Family Members And Personal Referrals, Specific Guidelines Apply To The Hiring And Assignment Of These Individuals Including, But Not Limited To

• Family members cannot result in a supervisor/subordinate reporting relationship
• Family members cannot work in the same department.