Inside Sales Representative

Aqua, Inc.; Pittsburgh (Allegheny County); On-site; USD 42,000 - 64,000; Full time

Job summary

Essential Utilities, Inc. is seeking a Gas Service Administrator to support the process of obtaining natural gas service. You will prequalify applicants, create SAP notifications, collect site data, and assist sales teams to ensure smooth service activation.

The role requires strong communication, data handling, and multitasking skills, with a focus on reliability and customer service excellence.

Qualifications

• Knowledge of the natural gas industry and related policies.
• Ability to follow procedures and deliver quality results.
• Strong customer service, analytical and negotiation skills.
• Excellent written and verbal communication abilities.
• Proficient in Microsoft Office (Outlook, Teams, Excel).
• Capable of organizing and multitasking with timeliness.
• Ability to work independently and as part of a team.
• Ability to collect, compile, and review data.
• Reliable, regular attendance is essential.

Responsibilities

• Respond to inquiries and educate callers on obtaining natural gas service.
• Prequalify applicants on gas availability using company mapping systems.
• Create notifications in SAP for service requests.
• Determine and create gas service applications balancing installation standards.
• Process gas service applications when service is available.
• Route applications requiring approvals to the appropriate department.
• Assist Outside Sales with information such as applicant, location, and load data.
• Enter initial gas application and notification into SAP.
• Track and update data on Excel spreadsheets and shared documents.
• Answer status inquiries from initial call through installation.

Skills

Knowledge of natural gas industry

Company policies & procedures

Customer service skills

Oral & written communication

MS Office (Outlook, Teams, Excel)

Multitasking & organization

Direction following & quality results

Self-motivation & teamwork

Data collection & review

Attendance reliability

Tools

SAP

Job description

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.

Essential Duties:

• Respond to all inquiries and educate callers on the process of obtaining natural gas service. Prequalify applicants on gas availability by utilizing company mapping systems.
• Create notifications in SAP for applicants' requests for service.
• Determine and create applications of service balancing requests and business installation standards.
• If service is available, obtain and process a gas service application.
• For applications requiring next level approval, assign to appropriate employee/department.
• Assist Outside Sales and Large Volume representatives by obtaining and processing all necessary information, such as applicant, location and load information, site plans, etc. Enter initial gas application and notification into SAP.
• Assist with inquiries regarding application status from initial call through final gas installation. This includes plumbers, contractors, builders, developers, etc.
• Responsible to track, update, and enter data on individual Excel spreadsheets and shared documents.
• Any additional duties and/or projects as assigned by Sales Supervisor or Sales Director.

Knowledge, Skills and Abilities:

• Knowledge of the natural gas industry.
• Knowledge of company policies, practices, and procedures.
• Strong customer service, analytical and negotiation skills.
• Strong oral and written communication skills.
• Strong computer skills (such as Microsoft Office products including Outlook, Teams and Excel)
• Ability to organize and multi-task activities, resources, and time.
• Ability to take direction, learn, follow procedures, and consistently produce quality results.
• Ability to self-motivate and work independently and as part of a team.
• Ability to collect, compile, & review data.
• Reliable, regular attendance is an essential function of this job.

Essential Utilities, Inc., is an Equal Opportunity/Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.

Essential Utilities is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).

To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to:

• Family members cannot result in a supervisor/subordinate reporting relationship
• Family members cannot work in the same department.