Growth-Focused GM: HVAC & Plumbing Operations

Lincoln Air LLC; Phoenix (AZ); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid time off

Employee assistance program

Professional development assistance

Employee referral program

Leadership development opportunities

Job summary

Lincoln Air & Plumbing in Phoenix, AZ seeks a General Manager to own daily operations and drive growth across HVAC and plumbing services. The role requires strategic leadership, a track record of revenue growth, and an ability to build scalable systems while leading cross-functional teams.

Ideal candidates have experience scaling service businesses, strengthening profitability, and aligning sales with marketing initiatives.

Qualifications

• Proven leadership experience in HVAC, plumbing, home services, or a closely related service industry.
• Demonstrated success growing revenue, improving profitability, and building high-performing teams.
• Strong financial understanding, including gross margins, labor costs, budgeting, and operational profitability.
• Experience recruiting, coaching, and managing employees and department leaders.
• Ability to implement operational processes, KPIs, accountability systems, and performance reporting.
• Strong understanding of service operations, sales performance, and customer experience.
• Excellent leadership, communication, problem-solving, and decision-making skills.
• Ability to work independently, take ownership of results, and execute business growth strategies.

Responsibilities

• Drive Business Growth: Partner with ownership to execute strategies that increase revenue, improve profitability, and expand service opportunities.
• Lead Daily Operations: Oversee HVAC, plumbing, sales, dispatch, customer service, and administrative functions while ensuring efficient execution across departments.
• Improve Financial Performance: Monitor gross margins, labor costs, operating expenses, and profitability to identify opportunities for improvement.
• Build High-Performing Teams: Recruit, coach, develop, and hold managers and employees accountable for achieving performance goals.
• Implement Scalable Systems: Establish effective workflows, standard operating procedures, KPIs, and performance tracking processes.
• Strengthen Sales & Marketing: Work with sales teams and the company's marketing partner to improve lead conversion, customer retention, and revenue generation.
• Optimize Operations: Improve technician productivity, scheduling, communication, and overall service efficiency.
• Take Ownership: Independently manage day-to-day operations, resolve challenges, and keep ownership informed of performance, priorities, and results.

Skills

Leadership

Revenue growth

Operations management

Team development

Sales & marketing alignment

Problem solving

Tools

Housecall Pro

ServiceTitan

Job description

Lincoln Air & Plumbing in Phoenix, AZ seeks a General Manager to own daily operations and drive growth across HVAC and plumbing services. The role requires strategic leadership, a track record of revenue growth, and an ability to build scalable systems while leading cross-functional teams.

Ideal candidates have experience scaling service businesses, strengthening profitability, and aligning sales with marketing initiatives.