Growth-Focused Financial Service Rep | Training & Benefits

AttainFinance; Champaign (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401(k) match

Tuition Reimbursement

Leadership Development

Monthly Bonus

Job summary

Heights Finance, part of the Attain Finance family, is seeking a Financial Service Representative in Champaign, IL. Join a trusted consumer credit lender with 50+ years of experience and help customers secure the financial solutions they need while delivering outstanding service.

You will handle calls, guide loan processes, upsell appropriate products, support delinquency efforts when needed, and participate in hands-on training.

Qualifications

• Genuine desire to help others and provide top-tier service in every interaction.
• Confidence in promoting products and services that meet customer needs.
• Excellent verbal and written communication skills with ability to build rapport quickly.
• Ability to think on your feet and offer creative solutions to customer challenges.
• Willingness to learn new systems and processes in a dynamic environment.
• A collaborative spirit and desire to contribute to team success.
• High School diploma or equivalent required; college coursework or degree is a plus.
• Experience in customer service, sales, or consumer finance is preferred but not required—we’ll train the right candidate!

Responsibilities

• Deliver Exceptional Service: Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism.
• Drive Sales Growth: Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell.
• Engage Customers: Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings.
• Support Delinquency Management: Collaborate with customers on past-due accounts, offering solutions and working toward resolution.
• Learn and Grow: Participate in a hands-on training program with one-on-one mentoring to build your skills and confidence.
• Ensure Compliance: Follow all regulatory guidelines and company policies to protect customer information and company assets.

Skills

Customer Focus

Sales Mindset

Strong Communication

Problem-Solving

Adaptability

Team Player

Educational Background

Industry Experience

Education

High School diploma or equivalent

Job description

Heights Finance, part of the Attain Finance family, is seeking a Financial Service Representative in Champaign, IL. Join a trusted consumer credit lender with 50+ years of experience and help customers secure the financial solutions they need while delivering outstanding service.

You will handle calls, guide loan processes, upsell appropriate products, support delinquency efforts when needed, and participate in hands-on training.