Financial Service Specialist — Growth, Training & Benefits

Heights Finance Corporation; Decatur (IL); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision

401(k) with company match

Tuition Reimbursement

Leadership Development Programs

Employee Assistance Program

Emergency Relief Fund

Job summary

Heights Finance is hiring a Financial Service Representative at our Decatur, IL location. You will be at the heart of the customer experience, delivering exceptional service while guiding loan processes and building lasting relationships.

This full-time role offers a path to growth within a supportive Attain Finance family, with comprehensive benefits and a strong focus on compliance and customer care.

Qualifications

• Customer-focused, willing to learn and grow in a fast-paced team environment.
• Excellent verbal and written communication skills; ability to build rapport quickly.
• Willingness to learn systems and processes in a dynamic setting.

Responsibilities

• Deliver exceptional service to new and existing customers during loan processes.
• Drive sales growth through consultative guidance of financial products and services.
• Engage customers via inbound/outbound calls to promote offerings.
• Support delinquency management by discussing options with customers.
• Participate in hands-on training with mentoring to build skills.
• Follow regulatory guidelines and protect customer information.

Skills

Customer focus

Sales mindset

Strong communication

Problem-solving

Adaptability

Team player

High school diploma

Industry experience preferred

Education

High school diploma or equivalent

Job description

Heights Finance is hiring a Financial Service Representative at our Decatur, IL location. You will be at the heart of the customer experience, delivering exceptional service while guiding loan processes and building lasting relationships.

This full-time role offers a path to growth within a supportive Attain Finance family, with comprehensive benefits and a strong focus on compliance and customer care.