Growth-Focused Financial Services Rep

LendDirect Corp.; Harrisburg (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Tuition Reimbursement

Leadership development programs

Monthly bonus program

Job summary

Heights Finance is seeking a Financial Service Representative to deliver exceptional customer service and guide clients through loan processes. You will use consultative sales techniques to educate customers on financial products while maintaining a strong focus on compliance and customer satisfaction.

The role emphasizes inbound/outbound calls, relationship building, and ongoing training to grow professionally within a dynamic, established consumer finance company.

Qualifications

• Customer-focused, eager to learn, and grow in a fast-paced team environment.
• Ability to promote financial products and services that meet customer needs.
• Excellent verbal and written communication; builds rapport quickly.
• Think creatively to solve customer challenges.
• Willingness to learn new systems and processes.
• Collaborative mindset to contribute to team success.
• High school diploma or equivalent required; college coursework or degree is a plus.
• Experience in customer service, sales, or consumer finance is preferred but not required—we’ll train the right candidate!

Responsibilities

• Deliver outstanding service to both new and existing customers, guiding them through the loan process with care and professionalism.
• Use consultative sales techniques to educate customers on financial products and services, identifying upsell opportunities.
• Manage inbound calls and proactively outreach to attract new business and promote offerings.
• Collaborate with customers on past-due accounts and work toward resolution.
• Participate in hands-on training with one-on-one mentoring to build skills and confidence.
• Follow regulatory guidelines and company policies to protect customer information and assets.

Skills

Customer focus

Sales mindset

Strong communication

Problem-solving

Adaptability

Team player

Educational background

Industry experience (preferred)

Education

High School diploma or equivalent

Job description

Heights Finance is seeking a Financial Service Representative to deliver exceptional customer service and guide clients through loan processes. You will use consultative sales techniques to educate customers on financial products while maintaining a strong focus on compliance and customer satisfaction.

The role emphasizes inbound/outbound calls, relationship building, and ongoing training to grow professionally within a dynamic, established consumer finance company.