Customer Support Specialist

GrowthTech Solutions; Buffalo (NY); On-site; USD 76,000 - 98,000; Full time

Benefits offered by this job

Mentorship program

Real benefits

Job summary

GrowthTech Solutions in Buffalo, NY is seeking a Customer Support Specialist with a sales-marketing background to own strategic projects and collaborate with a sharp team. You will leverage 7+ years of experience to drive revenue in the Buffalo region and work closely with senior staff to optimize campaigns and prospecting efforts.

The role emphasizes ownership, cross-functional collaboration, and Talkdesk proficiency, with mentorship and meaningful benefits as you progress from senior to lead.

Qualifications

• 7+ years of sales and marketing experience.
• Ability to own projects and drive results.
• Experience building a Buffalo NY market network.
• Talkdesk proficiency or strong familiarity with Talkdesk.
• Excellent communication and follow-up skills.

Responsibilities

• Qualify deals aggressively so senior team pursues real opportunities.
• Win back key accounts from the past specialist.
• Analyze campaign metrics and optimize spend against revenue targets.
• Collaborate with product teams to position Buffalo region offerings.
• Support senior account executives with prospecting and follow-up strategy.

Skills

Ownership

Network building

Campaign analysis

Prospecting

Communication

Tools

Talkdesk

Job description

Growth lives in the gaps competitors ignore, and GrowthTech Solutions's Customer Support Specialist role exists to find them across Buffalo, NY. Lean on 7+ years of sales marketing expertise to own projects, collaborate with a sharp team, and earn $76,000 - $98,000.

Key Responsibilities

• Qualify hard, so the senior team only chases real money
• Win back the accounts a previous Customer Support Specialist let slip
• Analyze campaign metrics and optimize spend against revenue targets
• Collaborate with product teams to position new offerings in the Buffalo region
• Support senior account executives with prospecting and follow-up strategy

What You'll Bring

• An appetite for ownership that scales with the stakes
• A Buffalo network, or the hustle to build one from scratch
• Comfort owning sales marketing decisions in a NY market
• Fluency in Talkdesk earned the hard way, not just from a tutorial
• Equal parts Talkdesk depth and Communication curiosity
• Hands-on sales marketing experience that holds up to follow-up questions

GrowthTech Solutions is a ruthlessly-focused, fiercely independent Buffalo company that would rather earn trust slowly than buy attention quickly. Our Buffalo team would rather over-communicate than leave a teammate guessing at midnight.

Pay starts strong at $76,000 - $98,000, mentorship runs deep, and the road from senior to lead is paved with real benefits.