Customer Support Specialist

Shopping Solutions LLC; Cambridge (MA); On-site; USD 88,000 - 128,000; Full time

Job summary

Shopping Solutions LLC in Cambridge, MA seeks a mid-level Customer Support Specialist who thrives on the chase and continuous learning. The role offers a pay range of $88,000–$128,000 per year and ownership over key customer interactions, with emphasis on de-escalation and onboarding.

You will drive engagement, monitor KPIs, and convert webinar attendees into sales demos within 48 hours, while collaborating with a hands-on team in a fast-paced environment.

Qualifications

• 4 years of experience in customer support or related field.
• Experience converting leads into demos is a plus.
• Strong communication and organizational skills.

Responsibilities

• Plant Shopping Solutions LLC in the sales marketing conversations buyers already trust
• Set and monitor KPIs tied to revenue, retention, and acquisition cost
• Show up at Cambridge, MA networking nights with a reason to follow up
• Convert webinar attendees into sales marketing demos within 48 hours
• Set the weekly cadence that keeps Shopping Solutions LLC reps accountable
• Chase the sales marketing whitespace no rep in MA has worked
• Pitch Shopping Solutions LLC's unfussy offering to buyers who haven't heard of us yet

Skills

Multitasking

Communication

Time management

Curiosity to learn

De-escalation

Onboarding

Willingness to learn

Stakeholder alignment

Tools

Five9

Job description

Some sellers wait for warm leads; the Customer Support Specialist we want at Shopping Solutions LLC prefers the chase and Continuous Learning is the weapon. This mid-level Customer Support Specialist job in Cambridge converts 4 years of experience into $88,000 - $128,000 and standing influence over the work.

Key Responsibilities

• Plant Shopping Solutions LLC in the sales marketing conversations buyers already trust
• Set and monitor KPIs tied to revenue, retention, and acquisition cost
• Show up at Cambridge, MA networking nights with a reason to follow up
• Convert webinar attendees into sales marketing demos within 48 hours
• Set the weekly cadence that keeps Shopping Solutions LLC reps accountable
• Chase the sales marketing whitespace no rep in MA has worked
• Pitch Shopping Solutions LLC's unfussy offering to buyers who haven't heard of us yet

What You'll Bring

• Strong multitasking ability without sacrificing quality
• Familiarity with Shopping Solutions LLC-scale workflows, or the appetite to reach them
• Curiosity that outpaces your current job description
• The communication discipline to over-share early and trim later
• Strong time-management skills and a bias toward action
• Real proficiency with Five9, plus willingness to learn Continuous Learning fast
• The diplomacy to align stakeholders who don't agree yet

Shopping Solutions LLC is the kind of self-directed Cambridge company that sales marketing engineers leave their old jobs to join. We hand new Customer Support Specialist hires real ownership early because trust given freely tends to be returned.

Yours for the taking: $88,000 - $128,000, a mentor, a benefits plan, and the room to grow your De-escalation and Customer Onboarding side by side.