Customer Support Specialist

Eaton; Saint Paul (MN); On-site; USD 71,000 - 101,000; Full time

Job summary

Eaton Corporation seeks a Customer Support Specialist in Saint Paul, MN. The role rewards thoughtful, data-driven thinkers who can navigate ambiguity and drive sales-focused initiatives.

You will draft outreach content, pitch upsells, and create compelling collateral while tracking CSAT metrics and market dynamics across Minnesota. Base range reflects market expectations for mid-level support and growth into leadership roles.

Qualifications

• 5 years of stakeholder management experience.
• Ability to translate data into decisions.
• Strong written and verbal communication under scrutiny.
• Collaborative mindset to ease mid-level reviews.
• Experience with customer satisfaction surveys.

Responsibilities

• Draft cold-outreach copy for mid-level buyers.
• Pitch upsells that feel like favors.
• Create sales collateral, decks, and proposals.
• Monitor competitor pricing across MN.
• Identify and pursue new business opportunities in MN.
• Grow brand awareness through CSAT surveys and reporting.
• Lead demos from screen-share to signature.
• Report attribution and ROI to inform budget cycles.

Skills

Stakeholder management

Storytelling

Written communication

Verbal communication

Collaborative

Ambiguity navigation

Job description

Demand generation is messy, human, and rarely linear, which is why Eaton's Customer Support Specialist opening rewards joyfully-rigorous thinkers over checklist followers. For someone with 3 years and a data-honest edge, this Customer Support Specialist job offers $71,000 - $101,000 and real upward mobility.

Key Responsibilities

• Draft the cold-outreach copy that survives a mid-level buyer's inbox
• Pitch upsells that feel like favors, not invoices
• Create sales collateral, decks, and proposals that move prospects forward
• Keep a finger on competitor pricing across MN
• Identify and pursue new business opportunities throughout MN
• Grow brand awareness through Customer Satisfaction Surveys and CSAT Reporting initiatives
• Carry the demo from screen-share to signature in one sitting
• Report on attribution and channel ROI to inform the $71,000 - $101,000 budget cycle

What You'll Bring

• Comfort navigating ambiguity when the brief arrives half-written
• An Eaton mindset: scrappy today, scalable tomorrow
• A collaborator who makes the mid-level review feel less like an exam
• Real Customer Satisfaction Surveys chops, plus the Flexibility curiosity to keep growing
• 5 years of Stakeholder Management práctica, plus a hunger for what's next
• Storytelling instincts that turn data into a decision
• Sharp written and verbal communication, tested under scrutiny

The joyfully-rigorous culture at Eaton is what keeps our St. Paul, MN team building remarkable things together. Around Eaton, the loudest voice never automatically wins the sales marketing argument.

Earn a $71,000 - $101,000 base while a mentor accelerates your jump from mid-level to lead, with benefits and flexibility along for the ride.

We are filling this Customer Support Specialist seat now, with onboarding planned for the near term.