Growth-Focused Customer Support Associate

Gainwell Technologies; United States; On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

401(k) match

Health benefits

Educational assistance

Flexible vacation policy

Development academies

Job summary

Gainwell Technologies is seeking a customer service representative to handle inbound calls, document interactions, and route inquiries to the appropriate teams. The role emphasizes accurate record keeping, reliable communication, and adherence to standard procedures within an office environment.

The position requires a high school diploma or GED and comfort with basic computer tools and help desk software. Shift work may be required, with a focus on professional growth and inclusive work culture.

Qualifications

• High school diploma or GED required or equivalent.
• Experience in customer service or telephone support is a plus.
• Experience with organizational functions and personnel.
• Familiarity with fax machines, computer software, and telephone technology.
• Experience with and skilled in the use of help desk software.

Responsibilities

• Answer telephones and respond to basic customer questions using training materials.
• Record calls on the account history with results of the inquiry and initiate required confirmations.
• Process customer requests by sending faxes, returning messages, sending mail documents, or using related communication under supervision.

Skills

Customer service

Telephone support

Help desk software

Record keeping

Basic computer skills

Education

High school diploma or GED

Tools

Fax machines

Telephone technology

Computer software

Help desk software

Job description

Gainwell Technologies is seeking a customer service representative to handle inbound calls, document interactions, and route inquiries to the appropriate teams. The role emphasizes accurate record keeping, reliable communication, and adherence to standard procedures within an office environment.

The position requires a high school diploma or GED and comfort with basic computer tools and help desk software. Shift work may be required, with a focus on professional growth and inclusive work culture.