Senior Customer Support Specialist Healthcare Solutions

Gainwell Technologies; Georgia; On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Flexible vacation policy

401(k) employer match

Health benefits

Educational assistance

Job summary

Gainwell Technologies is seeking a Senior Assistant Customer Support to help clients improve health outcomes through effective service delivery. You will respond to basic inquiries, log interactions, and ensure timely resolution while aligning with SLAs and performance targets.

The role emphasizes teamwork, cross-training, and contributing to continuous process improvements within a flexible, growth-focused environment.

Qualifications

• 2+ years of customer service experience in any industry.
• Knowledge of basic help desk software and Microsoft Office applications.
• Strong problem-solving skills to resolve inquiries effectively.
• Strong written and oral communication to respond professionally.

Responsibilities

• Provide knowledgeable responses to basic client questions; elevate complex cases as needed.
• Update account history and follow up to confirm resolution of inquiries.
• Adhere to SLAs and meet production targets.
• Collaborate with team, management and clients to resolve inquiries.
• Review procedures to propose workflow improvements.

Skills

Customer service

Microsoft Office

Problem solving

Written & verbal comms

Team collaboration

Tools

Help desk software

Computer software

Job description

Gainwell Technologies is seeking a Senior Assistant Customer Support to help clients improve health outcomes through effective service delivery. You will respond to basic inquiries, log interactions, and ensure timely resolution while aligning with SLAs and performance targets.

The role emphasizes teamwork, cross-training, and contributing to continuous process improvements within a flexible, growth-focused environment.