Senior Customer Support Specialist — Healthcare Tech Impact

Gainwell Technologies; Connecticut; On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Flexible vacation policy

401(k) employer match

Comprehensive health benefits

Educational assistance

Development academies

Job summary

Gainwell Technologies in Connecticut is seeking a Senior Assistant Customer Support to help clients improve health outcomes by addressing inquiries, elevating complex cases, and updating client records.

You will work with teammates to resolve issues, adhere to SLAs, and contribute to process improvements, with 0–10% travel. The role offers growth, flexible work options, and access to development programs.

Qualifications

• 2+ years of customer service experience in any industry.
• Knowledge of basic help desk software and Microsoft Office applications.
• Strong problem-solving and communication skills.

Responsibilities

• Respond to basic client questions and elevate more complex cases as needed.
• Update account history and follow up to confirm resolution.
• Adhere to SLAs and meet production targets.
• Collaborate with team, management and clients to resolve inquiries.
• Review and suggest workflow improvements to handle inquiries efficiently.

Skills

Customer service

Help desk software

Microsoft Office

Problem solving

Team collaboration

Tools

Microsoft Office

Job description

Gainwell Technologies in Connecticut is seeking a Senior Assistant Customer Support to help clients improve health outcomes by addressing inquiries, elevating complex cases, and updating client records.

You will work with teammates to resolve issues, adhere to SLAs, and contribute to process improvements, with 0–10% travel. The role offers growth, flexible work options, and access to development programs.