Customer Support Specialist — Data Entry & Inquiries

Gainwell Technologies; Northern (KY); Hybrid; USD 34,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Health benefits

Educational assistance

Generous vacation policy

Job summary

Gainwell Technologies is seeking an Associate Customer Support professional to join our team in the United States. The role handles inbound calls, researches inquiries, and maintains accurate account records while supporting multiple clients within service level agreements.

The position offers growth through training, a supportive work environment, and opportunities to advance in a company committed to flexible learning and development. Competitive benefits apply to salaried employees.

Qualifications

• High school diploma or GED is required.
• 4+ years of customer service or related telephone experience.
• Experience with organizational functions and personnel.
• Experience with fax machines, computer software, and telephone technology.
• Experience with and skilled in the use of help desk software.

Responsibilities

• Answers telephones and responds to moderately complex customer questions or forwards calls to appropriate personnel.
• Researches customer inquiries and responds to appropriate parties in a timely manner.
• Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
• Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.
• Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information.
• Interfaces with team personnel, management, and customers in reference to customer service issues.
• Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.
• Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
• Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement.

Skills

Customer service experience

Organizational skills

Analytical problem solving

Independent work ability

Education

High school diploma or GED

Tools

Help desk software

Job description

Gainwell Technologies is seeking an Associate Customer Support professional to join our team in the United States. The role handles inbound calls, researches inquiries, and maintains accurate account records while supporting multiple clients within service level agreements.

The position offers growth through training, a supportive work environment, and opportunities to advance in a company committed to flexible learning and development. Competitive benefits apply to salaried employees.