Assistant Customer Support

Gainwell Technologies; United States; On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

401(k) match

Health benefits

Educational assistance

Flexible vacation policy

Development academies

Job summary

Gainwell Technologies is seeking a customer service representative to handle inbound calls, document interactions, and route inquiries to the appropriate teams. The role emphasizes accurate record keeping, reliable communication, and adherence to standard procedures within an office environment.

The position requires a high school diploma or GED and comfort with basic computer tools and help desk software. Shift work may be required, with a focus on professional growth and inclusive work culture.

Qualifications

• High school diploma or GED required or equivalent.
• Experience in customer service or telephone support is a plus.
• Experience with organizational functions and personnel.
• Familiarity with fax machines, computer software, and telephone technology.
• Experience with and skilled in the use of help desk software.

Responsibilities

• Answer telephones and respond to basic customer questions using training materials.
• Record calls on the account history with results of the inquiry and initiate required confirmations.
• Process customer requests by sending faxes, returning messages, sending mail documents, or using related communication under supervision.

Skills

Customer service

Telephone support

Help desk software

Record keeping

Basic computer skills

Education

High school diploma or GED

Tools

Fax machines

Telephone technology

Computer software

Help desk software

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

Your role in our mission

Essential Job Functions

• Answers telephones and responds to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.
• Records call on account history record with results of the inquiry; initiates required confirmation.
• Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.

Basic Qualifications

• High school diploma or G.E.D.
• Zero or more years of customer service or other telephone experience
• Experience working with organizational functions and personnel
• Experience working with fax machines, computer software, and telephone technology
• Experience working with and skilled in the use of help desk software

Other Qualifications

• Basic business and analytical problem solving skills
• Basic communication skills
• Ability to follow oral and written directions

Work Environment

• Office environment
• May require shift work

The pay range for this position is $23,700.00 - $33,800.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.