Growth-Driven Customer Success Manager — Warwick, RI

Energy Innovation Corp; Warwick (RI); On-site; USD 102,000 - 170,000; Full time

Benefits offered by this job

Benefits package that adapts to your生活

Job summary

Social Solutions Corp in Warwick, RI is seeking a Customer Success Manager to drive growth, manage strategic initiatives, and optimize customer engagement. The role emphasizes data-driven decision making, cross-functional leadership, and a strong focus on upsell and churn reduction within the Rhode Island market.

The position offers a competitive salary with a broad range and growth opportunities, along with a benefits package that adapts to your life needs.

Qualifications

• Proven leadership experience guiding manager-level initiatives.
• Discipline to finish the boring 20% that makes the rest matter.
• A writer's ear for tone in a high-stakes email.
• Sharp organizational skills and ability to juggle multiple workstreams.
• Comfort owning a number that goes up or down because of you.
• 7+ years' experience with Five9.

Responsibilities

• Grow the company footprint in RI through targeted wins.
• Turn churned logos into win-back targets with a plan.
• Monitor competitor pricing across Rhode Island.
• Engage Warwick prospects with compelling value propositions.
• Lead go-to-market efforts for RI product launches with safety-first approach.
• Create and manage a year-round Warwick RI pipeline calendar.
• Own the handoff doc ensuring seamless progression to CRM.

Skills

Leadership experience

Organizational skills

Written communication

Multi-tasking

Customer success

Go-to-market

Tools

Five9

Job description

Social Solutions Corp in Warwick, RI is seeking a Customer Success Manager to drive growth, manage strategic initiatives, and optimize customer engagement. The role emphasizes data-driven decision making, cross-functional leadership, and a strong focus on upsell and churn reduction within the Rhode Island market.

The position offers a competitive salary with a broad range and growth opportunities, along with a benefits package that adapts to your life needs.