Growth-Focused Customer Success Specialist

Egreenservices; Lorain (OH); On-site; USD 53,000 - 79,000; Full time

Job summary

Social Innovation Lab in Lorain, OH is hiring a Customer Success Specialist to drive onboarding, retention, and growth for new sales marketing clients.

You will coach junior reps through negotiations, monitor Ohio competitor pricing, and help script webinars to fill the funnel while scaling outbound efforts.

The role offers a salary in the 53k–79k range with a personal mentor and benefits; a growth path into sales marketing awaits the right candidate.

Qualifications

• Familiarity with conflict resolution frameworks.
• Detail-oriented with accuracy.
• Experience owning projects from concept to delivery.
• 4 years of ticket management experience.
• Curiosity beyond current job description.
• Bachelor's degree or equivalent practical experience.

Responsibilities

• Onboard new sales marketing clients to ensure retention.
• Coach junior reps through their initial negotiations.
• Monitor competitor pricing across Ohio.
• Brief the Customer Success Specialist team on weekly market trends.
• Script webinars to fill the top of the funnel.
• Use complaint handling and resilience tools to scale outbound efforts.

Skills

Conflict resolution

Detail-oriented

Project ownership

Ticket management

Curiosity

Education

Bachelor's degree or equivalent

Job description

Social Innovation Lab in Lorain, OH is hiring a Customer Success Specialist to drive onboarding, retention, and growth for new sales marketing clients.

You will coach junior reps through negotiations, monitor Ohio competitor pricing, and help script webinars to fill the funnel while scaling outbound efforts.

The role offers a salary in the 53k–79k range with a personal mentor and benefits; a growth path into sales marketing awaits the right candidate.