Customer Success Specialist

Production Technologies; Youngstown (OH); On-site; USD 48,000 - 73,000; Part time

Benefits offered by this job

Mentor in your corner

Full benefits

Flexible hours

Job summary

Production Technologies is hiring a freelance Customer Success Specialist based in Youngstown, OH. You will own the end-to-end sales and marketing funnel, manage renewals, and demonstrate the value of our solutions to local CFOs.

You will collaborate with sales and marketing, use Help Scout signals to accelerate deals, and own social media calendars and community engagement while maintaining high professionalism and discretion.

Qualifications

• Around 4+ years of hands-on experience in a sales marketing role.
• Bias toward action, balanced by knowing when to wait.
• Calm under scope changes from clients.
• Ability to manage competing priorities under deadlines.
• Professionalism, integrity, and discretion with sensitive information.
• Proficiency in stakeholder management and willingness to learn Customer Success.

Responsibilities

• Own renewals timeline to prevent slips in Youngstown.
• Show quick ROI frames for Youngstown CFOs.
• Feed sales with Help Scout signals indicating buyer readiness.

Skills

Sales & Marketing

Stakeholder Management

Customer Success

Communication

Education

B.A./B.S. recommended

Job description

Production Technologies opened a Customer Success Specialist position because our Youngstown customers are buying faster than our team can keep up. The offer reads simply — freelance, $48,000 - $73,000, 5 years, and a mid-level role where ownership is not a perk but the point.

Key Responsibilities

• Keep Youngstown renewals from slipping by owning the timeline
• Frame the quick-to-ship ROI a Youngstown, OH CFO can defend internally
• Feed sales the Help Scout signals that say a buyer is ready now
• Hands-on ownership of social media calendars and community engagement
• Close the loop between ad spend and revenue, dollar for dollar
• Own the funnel from first click to closed-won, top to bottom

What You'll Bring

• Around 4+ years of hands-on experience in a sales marketing role
• A feedback-driven bias toward action, balanced by knowing when to wait
• Demonstrated calm when a Youngstown, OH client changes scope mid-stream
• Demonstrated ability to manage competing priorities under tight deadlines
• Professionalism, integrity, and discretion with sensitive information
• Real proficiency with Stakeholder Management, plus willingness to learn Customer Success fast

Founded by engineers who believe small teams ship great software, Production Technologies now serves customers across the country from its Youngstown, OH office. Autonomy here comes with a partner: ask for help the moment you're stuck on Upselling.

What you get for saying yes: $48,000 - $73,000, a mentor in your corner, full benefits, and hours that flex toward what matters in Youngstown.

Candidate outreach for this sales marketing opening is happening as we speak.