Customer Service Representative

Energy Innovation Corp; Scranton (Lackawanna County); On-site; USD 62,000 - 87,000; Part time

Benefits offered by this job

Commuter benefits

Mentor program

Job summary

Energy Excellence Group in Scranton, PA is hiring a mid-level Customer Service Representative on an internship basis, offering $62,000 - $87,000 annually and a clear path to advancement.

You will turn churned customers into win-back targets, manage key accounts, and collaborate on co-marketing initiatives with local PA partners. A mentor will guide your growth in sales marketing activities.

Qualifications

• Authorized to work in the United States without sponsorship.
• Willingness to commute to Scranton, PA or work flexibly as needed.
• Sharp organizational skills and ability to juggle multiple workstreams.
• Familiarity with the Scranton market and local sales marketing landscape.
• Comfort steering sales marketing conversations toward a decision.
• The ability to deliver bad news early and clearly.
• An instinct for prioritization when everything is labeled urgent.

Responsibilities

• Turn churned sales marketing logos into win-back targets with a plan.
• Run the mid-level account like it's the only one that matters.
• Hand the CSR crew a territory plan they can actually run.
• Walk PA partners through co-marketing they'll say yes to.
• Stitch together a referral program Energy Excellence Group customers want to share.
• Coordinate with agencies and vendors to deliver campaigns on time and on budget.
• Use Empathy and Account Management tools to automate and scale outbound efforts.

Skills

Work authorization

Organizational skills

Multitasking

Sales/marketing conversations

Prioritization

Tools

CRM tools

Job description

The brands that win in PA obsess over Written Communication, and Energy Excellence Group is staffing this Customer Service Representative role to do exactly that. We're hiring a mid-level Customer Service Representative to join Energy Excellence Group on an internship basis, with $62,000 - $87,000 on offer and genuine room to advance.

Key Responsibilities

• Turn churned sales marketing logos into win-back targets with a plan
• Run the mid-level account like it's the only one that matters
• Hand the Customer Service Representative crew a territory plan they can actually run
• Walk PA partners through co-marketing they'll say yes to
• Stitch together a referral program Energy Excellence Group customers want to share
• Coordinate with agencies and vendors to deliver campaigns on time and on budget
• Use Empathy and Account Management tools to automate and scale outbound efforts

What You'll Bring

• Authorized to work in the United States without sponsorship
• Willingness to commute to Scranton, PA or work flexibly as needed
• Sharp organizational skills and an ability to juggle multiple workstreams
• Familiarity with the Scranton market and local sales marketing landscape
• Comfort steering sales marketing conversations toward a decision
• The composure to deliver bad news early and clearly
• An instinct for prioritization when everything is labeled urgent

At Energy Excellence Group, a clarity-seeking team in Scranton, PA has spent years proving that Avaya and Net Promoter Score belong in the same conversation. New hires ship something real in week one, because we'd rather you learn by doing.

Here in Scranton, you'll enjoy $62,000 - $87,000, commuter benefits, and a mentor matched to your sales marketing ambitions.

The search for a mid-level Customer Service Representative is in full swing, and we want to fill it soon.