Growth-Oriented Customer Service Specialist

Capp; Clifton Heights (Delaware County); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

HSA

401(k) with company match

Life insurance

Paid time off

Job summary

CAPP is hiring a Customer Service Specialist in Clifton Heights, PA, to support our growing sales team. This entry-level role offers comprehensive training and a clear path from entry to mid-level with potential for commission-based advancement.

You’ll respond to customer inquiries, assist with orders, manage refunds and exchanges, and help up-sell solutions while maintaining a positive, customer-focused approach. We value teamwork, clear communication, and dependable attendance.

Qualifications

• High school diploma or equivalent.
• 2 years of customer service experience preferred; HVAC or related industry experience is a plus.
• Self-motivated team player who thrives in a fast-paced environment.

Responsibilities

• Engage with customers by providing product recommendations, order assistance, and answering queries.
• Help customers find the perfect solutions by understanding their needs and preferences.
• Process customer orders and ensure fulfillment from start to finish.
• Manage refunds, exchanges, and returns with ease.
• Contribute to other tasks to keep sales operations running smoothly.

Skills

Customer service

Communication

Teamwork

Education

High school diploma

Job description

CAPP is hiring a Customer Service Specialist in Clifton Heights, PA, to support our growing sales team. This entry-level role offers comprehensive training and a clear path from entry to mid-level with potential for commission-based advancement.

You’ll respond to customer inquiries, assist with orders, manage refunds and exchanges, and help up-sell solutions while maintaining a positive, customer-focused approach. We value teamwork, clear communication, and dependable attendance.