Growth‑Focused CSM — SMB & Mid‑Market (Remote)

Switchboard Hiring; Denver (CO); À distance; USD 100 000 - 120 000; Plein temps

Avantages offerts par ce poste

Full benefits package

Fully remote position

Up to 1–2 trips per quarter

Résumé du poste

Switchboard Hiring is recruiting on behalf of a global AI-powered financial automation software company for a Customer Success Manager – Expansion (Remote). You will own revenue growth within SMB and mid-market accounts, guiding non-technical users, and uncovering upsell opportunities.

A consultative, trusted advisor approach is essential for this role. You will work remotely with occasional travel, collaborate across sales, support, and product teams, and be challenged to grow the account base

Qualifications

• Sales-minded CS experience across accounts.
• Experience in CS, account management, or sales at a B2B SaaS company.
• Ability to build trust with non-technical audiences.
• Strong communicator with a consultative selling style.
• Experience managing SMB or mid-market portfolios.

Responsabilités

• Own a portfolio of SMB and mid-market accounts, focusing on expansion.
• Drive account growth through consultative selling and upsell opportunities.
• Serve as primary contact for accounts, guiding onboarding and adoption.
• Translate customer feedback to actionable requests for product/tech teams.
• Monitor account health and identify growth and churn signals.
• Collaborate with sales, support, and product to ensure a seamless experience.
• Become a product expert who can explain technical concepts clearly.

Description du poste

Switchboard Hiring is recruiting on behalf of a global AI-powered financial automation software company for a Customer Success Manager – Expansion (Remote). You will own revenue growth within SMB and mid-market accounts, guiding non-technical users, and uncovering upsell opportunities.

A consultative, trusted advisor approach is essential for this role. You will work remotely with occasional travel, collaborate across sales, support, and product teams, and be challenged to grow the account base