Growth-Focused Branch Manager | Lead Teams & Customer Impact

Heights Finance Corporation; Monroe (LA); On-site; USD 52,000 - 79,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision insurance

401(k) with company match

Employee Assistance Program

Emergency Relief Fund

Tuition Reimbursement

Leadership Development Programs

Monthly Bonus Program

Job summary

Heights Finance Corporation in Monroe, LA is seeking a Branch Manager to lead daily operations, drive sales, and deliver exceptional customer service. You will oversee loan processes, guide a growing team, and shape a high-performing branch culture.

The role offers a base salary with benefits starting day one, plus opportunities for development and advancement within the Attain Finance family.

Qualifications

• Demonstrated ability to make a positive difference in the community by assisting others, whether through customer service, project management, or team support.
• 1-2 years of leadership/management experience showcasing proven skills in influencing and leading others, with a focus on growth.
• Commitment to career advancement, with a history of taking on new challenges and continuous learning.
• Experience in guiding clients or stakeholders through various processes, providing support and advice.
• Ability to support and contribute to the growth of team members, fostering a collaborative environment.
• Educational background of high school diploma or equivalent; a college degree is a plus.
• Industry experience in consumer finance, lending, or banking preferred.

Responsibilities

• Drive Branch Growth: Implement marketing plans, build business relationships, and manage daily operations to meet goals.
• Lead Loan Processes: Oversee new and refinanced loans, ensuring compliance and delivering outstanding customer service.
• Address Delinquency: Proactively manage delinquent accounts with urgency.
• Be a Hands-On Leader: Set the standard for customer service and sales, addressing customer concerns with professionalism.
• Develop Your Team: Coach, mentor, and develop careers; foster a culture of service excellence.
• Manage Performance: Conduct evaluations, offer feedback, and partner with Talent Acquisition for recruitment.
• Ensure Efficient Operations: Handle scheduling, payroll, and expenses to ensure smooth branch operations.

Skills

Leadership

Community impact

Career development

Customer guidance

Team support

Education

High School diploma or equivalent

Associate or bachelor’s degree a plus

Job description

Heights Finance Corporation in Monroe, LA is seeking a Branch Manager to lead daily operations, drive sales, and deliver exceptional customer service. You will oversee loan processes, guide a growing team, and shape a high-performing branch culture.

The role offers a base salary with benefits starting day one, plus opportunities for development and advancement within the Attain Finance family.