Branch Leader: Customer Experience & Growth

Heights Finance Corporation; Gonzales (TX); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision

401(K) with company match

Tuition Reimbursement

Leadership Development Programs

Monthly Bonus Program

Employee Assistance Program

Job summary

Heights Finance is hiring an Assistant Branch Manager in Gonzales, LA. You will be at the heart of our customer experience, delivering exceptional service, building lasting relationships, and helping individuals obtain the financial solutions they need.

This role offers growth opportunities, a supportive team, and a clear path to leadership within a dynamic consumer finance company. Join a team that values your contribution and provides comprehensive benefits, a set schedule, and opportunities

Qualifications

• Customer Focus: genuine desire to help others and provide top-tier service.
• Sales Mindset: confidence in promoting products and services that meet customer needs.
• Strong Communication: excellent verbal and written communication, ability to build rapport quickly.
• Problem-Solving Skills: think on your feet and offer creative solutions.
• Adaptability: willingness to learn new systems and processes.
• Team Player: collaborative spirit and contribute to team success.
• Educational Background: high school diploma or equivalent; college coursework a plus.
• Industry Experience: customer service, sales, or consumer finance preferred but training provided.

Responsibilities

• Deliver Exceptional Service: provide outstanding support guiding customers through the loan process.
• Drive Sales Growth: educate customers on financial products and upsell opportunities.
• Engage Customers: manage inbound calls and proactive outbound outreach.
• Support Delinquency Management: collaborate with customers on past-due accounts.
• Learn and Grow: hands-on training with mentoring to build skills.
• Ensure Compliance: follow regulatory guidelines and protect customer information.

Skills

Customer Focus

Sales Mindset

Strong Communication

Problem-Solving Skills

Adaptability

Team Player

Education

High School diploma or equivalent

College coursework or degree is a plus

Job description

Heights Finance is hiring an Assistant Branch Manager in Gonzales, LA. You will be at the heart of our customer experience, delivering exceptional service, building lasting relationships, and helping individuals obtain the financial solutions they need.

This role offers growth opportunities, a supportive team, and a clear path to leadership within a dynamic consumer finance company. Join a team that values your contribution and provides comprehensive benefits, a set schedule, and opportunities