Branch Leader: Growth, Team Coaching & Service

Heights Finance Corporation; Brusly (LA); On-site; USD 52,000 - 79,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision benefits

401(k) with company match

Employee Assistance Program

Tuition Reimbursement

Leadership Development Programs

Monthly Bonus Program

Job summary

Heights Finance, part of Attain Finance, is seeking a Branch Manager in Brusly, LA to lead daily operations, drive growth, and deliver exceptional customer service to our local borrowers.

You will oversee loan processing and referrals, manage delinquency with urgency, coach and develop the team, and collaborate with Talent Acquisition to recruit top talent while maintaining compliance and a high standard of community engagement.

Qualifications

• Community Impact: Demonstrated ability to make a positive difference in the community by assisting others, whether through customer service, project management, or team support.
• Leadership and Influence: 1-2 years of leadership/management experience showcasing proven skills in influencing and leading others, with a focus on personal and organizational growth.
• Career Development: Commitment to career advancement, with a history of taking on new challenges and continuous learning.
• Customer Guidance: Experience in guiding clients or stakeholders through various processes, providing support and advice.
• Team Support: Ability to support and contribute to the growth of team members, fostering a collaborative and inclusive environment.
• Educational Background: High School diploma or equivalent; associate or bachelor’s degree is a plus.
• Industry Experience: 1-2 year(s) in consumer finance, lending, or banking industries preferred.

Responsibilities

• Drive Branch Growth: Implement marketing plans, build business relationships, and manage daily operations to meet goals.
• Lead Loan Processes: Oversee new and refinanced loans, ensuring compliance and delivering outstanding customer service.
• Address Delinquency: Proactively manage delinquent accounts with urgency.
• Be a Hands-On Leader: Set the standard for customer service and sales, addressing customer concerns with professionalism.
• Develop Your Team: You're not just a manager—you're a coach, mentor, and career developer. Lead by example and foster growth.
• Manage Performance: Conduct evaluations, offer feedback, and partner with Talent Acquisition for recruitment efforts.
• Ensure Efficient Operations: Handle scheduling, payroll, and expenses to ensure smooth branch operations.

Skills

Leadership

Customer Guidance

Team Support

Community Impact

Career Development

Educational Background

Education

High School diploma or equivalent

Associate or bachelor’s degree (preferable)

Job description

Heights Finance, part of Attain Finance, is seeking a Branch Manager in Brusly, LA to lead daily operations, drive growth, and deliver exceptional customer service to our local borrowers.

You will oversee loan processing and referrals, manage delinquency with urgency, coach and develop the team, and collaborate with Talent Acquisition to recruit top talent while maintaining compliance and a high standard of community engagement.