Associate Account Manager: Customer Success & Renewals

New Relic, Inc.; United States; Hybrid; USD 65,000 - 95,000; Full time

Job summary

New Relic, Inc. is seeking an Associate Account Manager to join our customer success and sales ecosystem.

You will work with Account Managers and Account Executives to drive adoption, manage renewals, and identify growth opportunities across a portfolio of customers. You will monitor account health, analyze usage data, and coordinate with various teams to ensure a seamless renewal process and expansion opportunities in a competitive SaaS environment.

Qualifications

• Experience in customer success, sales operations, account management, or business development (SaaS preferred).
• Foundational understanding of quota support, contract administrative processes, or renewals.
• Strong interpersonal skills with the ability to build rapport with key technical and operational contacts.
• Analytical mindset with experience working with basic datasets (e.g., usage metrics, CRM data) to report on account activity.
• Excellent written and verbal communication skills, showing strong team collaboration and customer empathy.
• Strong organization and time-management skills, with a track record of multi-tasking effectively.
• Proficiency in Google Workspace, Salesforce (or similar CRM), MS Excel, and PowerPoint.

Responsibilities

• Drive Revenue & Retention; support pod collaboration with Account Executives and Account Managers to uncover growth opportunities.
• Renewal & Account Operations; support contract renewals and regular check-ins with decision-makers.
• Churn Mitigation; monitor account health and usage patterns, flag at-risk accounts, and assist with action plans.
• Expansion Assistance; identify upsell opportunities and support PAYG outreach to convert usage into subscriptions.
• Cultivate Customer Success & Adoption; partner with Account Executives on milestones and handle routine queries.
• Review & Planning Coordination; coordinate CBRS, Account Plans, and renewal discussions.
• Adoption & Onboarding; organize Health Checks, track Business Value Assessments, schedule enablement sessions.
• Cross-Functional Advocacy; collaborate with Sales, Operations, Legal, and Collections to resolve issues.
• Strategic Execution & Data Communication; articulate New Relic’s value proposition in client communications.
• Data & Pipeline Hygiene; analyze usage data and maintain Salesforce records.

Skills

SaaS experience

Quota support

Contract administration

Renewals

Interpersonal skills

Analytical mindset

Written and verbal communication

Organization and time-management

Tools

Salesforce

Google Workspace

MS Excel

PowerPoint

Job description

New Relic, Inc. is seeking an Associate Account Manager to join our customer success and sales ecosystem.

You will work with Account Managers and Account Executives to drive adoption, manage renewals, and identify growth opportunities across a portfolio of customers. You will monitor account health, analyze usage data, and coordinate with various teams to ensure a seamless renewal process and expansion opportunities in a competitive SaaS environment.