Growth-Focused Assistant Store Manager | Lead & Learn

CCF Family of Brands; North Charleston (SC); On-site; USD 33,000 - 38,000; Full time

Benefits offered by this job

On-the-job training

Educational reimbursement

401(k) with company match

Life insurance

Employee discounts

Paid time off

Job summary

TitleMax in North Charleston, SC is seeking an Assistant Store Manager to lead daily operations, support customers with financial services, and help grow the store's performance. You will coach frontline staff, manage risk, and ensure compliance while delivering excellent service.

The role requires at least 1 year in customer service or retail, 3 months of supervisory experience, strong communication, and a willingness to work full-time including weekends. A valid driver's license is required.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of customer service, sales, or retail experience.
• At least 3 months of supervisory or key holder leadership experience.
• Excellent verbal and written communication skills.
• Proficiency with phones, POS system, Microsoft Office and other computer systems.
• Must be at least 18 years old (19 in Alabama).
• Valid driver's license.

Responsibilities

• Maximize customer success by offering financial services that fit their needs.
• Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.
• Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty.
• Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts.
• Maintain customer information in the POS system with accuracy and integrity.
• Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures.
• Perform duties outside of the office, when applicable, including on site vehicle appraisals, store errands, and external marketing.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
• Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Help conduct store audits, create reports, and compile financial data to further ensure compliance.
• Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
• Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.

Skills

Customer service

Sales

Retail

Supervisory experience

Verbal and written communication

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

TitleMax in North Charleston, SC is seeking an Assistant Store Manager to lead daily operations, support customers with financial services, and help grow the store's performance. You will coach frontline staff, manage risk, and ensure compliance while delivering excellent service.

The role requires at least 1 year in customer service or retail, 3 months of supervisory experience, strong communication, and a willingness to work full-time including weekends. A valid driver's license is required.